After update keeps giving me new dawn age bases IOS

[Matar]

After update keeps giving me new dawn age bases on IOS all my accounts are linked to game center and for years i have switched using this mothed please FIX this issue and let us delete the new bases dawn bases

 

[Harlems369th]

After update keeps giving me new dawn age bases on IOS all my accounts are linked to game center and for years i have switched using this mothed please FIX this issue and let us delete the new bases dawn bases

Please reach out to the CS Team either through here or send an email to Support@BigHugeGames.com and they'll be able to correct your bases.

 

[Imipolex]

After update keeps giving me new dawn age bases on IOS all my accounts are linked to game center and for years i have switched using this mothed please FIX this issue and let us delete the new bases dawn bases

Same here, android digi age now Dawn & effectly dead. CS(understandably)frazzled , and no fix. Lotta victims, it seems. Fix plan?

 

[Imipolex]

Same here, android digi age player/base now Dawn & effectively dead. CS(understandably)frazzled , and no fix?. Lotta victims, it seems. Fix ETA?

Also, reluctant to try the new processes w/o clear tips due to the Dawn Age, etc issues, guessing this is a common fear & obstacle
fix/ how-to guidance?

 

[Imipolex]

Also, reluctant to try the new processes w/o clear tips due to the Dawn Age, etc issues, guessing this is a common fear & obstacle
fix/ how-to guidance? No surprise that folks do not want to wipe out or 'DAWN' bases that took years to build

 

[Davis - The Emissary]

@Imipolex The Dawn Age bases are new bases that are generated because your account is not yet properly linked. No base data has been deleted, it is all still present within our database. We just need an open ticket to start relinking things for you.

If you could include your Support Ticket Number I'd be happy to check on your ticket and make sure it gets handled asap.

All the best,
~Davis

 

[Tekton]

Same here, android digi age now Dawn & effectly dead. CS(understandably)frazzled , and no fix. Lotta victims, it seems. Fix plan?

Same with my account

 

[Tekton]

Looks like I will be missing another weekend of team war

 

[Davis - The Emissary]

@Tekton Please link your ticket number and I'll follow up with the team.

If you don't have one, please reach out via web or send an email to Support@BigHugeGames.com and we'll be able to correct your bases.

 

[Tekton]

Here is my last attempt

 

[Davis - The Emissary]

@Tekton It appears an agent responded on December-1-2024 at 09:06:16 AM UTC and that we're waiting on some additional information from you. Did you get that response?

 

[Tekton]

@Tekton It appears an agent responded on December-1-2024 at 09:06:16 AM UTC and that we're waiting on some additional information from you. Did you get that response?

Sorry I’m on cruise ship back to back. Was hoping this was fixed so I can play

 

[Tekton]

I’ve answered every question even given my past apple buys. I did answer the last question survey before all went muck

 

[Tekton]

I will have WiFi Sunday

 

[Tekton]

Wrong player name also

 

[Tekton]

This guy ne

 

[Davis - The Emissary]

@Tekton We advise you continue to work with us via a CS ticket, to avoid posting any personal information to this forum. If it's easier for you while on your cruise, you can open a ticket via email: Support@BigHugeGames.com which should probably work a bit better.

Apologies for the trouble on this, but we do need to confirm some additional information before we complete linkage, which was the last message we sent in that ticket.