Link to videos not working

《○●○》

New member
Joined
May 21, 2023
Messages
13
Giday All
Since the last game update( where the snow etc was removed), ive not been able to access any of the video links for tokens, retrain troops, marco trades etc etc
I done the usual uninstall reinstall, ckear cache etc etc
Im using Android Samsung Galaxy A52
Issue only happended since last game update, Ive sent in a few " help requests" via the ingame form, but aparz from a few compensation crown, issue is not fixed
Welcome your thoughts/ solutions
Respect and Regards
M1DN1GHT

ps screenshot shows example from Marco, the blue tab does not activate

Cheers
 

Audrius

New member
Joined
Sep 8, 2023
Messages
3
After last update
 

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Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
72
That's a part of a fix going out with the latest update. When this pops up resetting the game should fix the video ad and you'll be able to view it to receive your reward.
i updated the game but dont resolve video:(
 

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Tomik

Approved user
Joined
Dec 6, 2019
Messages
112
That's a part of a fix going out with the latest update. When this pops up resetting the game should fix the video ad and you'll be able to view it to receive your reward.
I am not sure what do you mean The Wise when advising “resetting the game” ?
Closing and restarting the game doesn’t solve my ads problem.
Clearing cache data doesn’t solve my ads problem.

Really bored asking all the time you guys to run Dominations normally. Previous update was working fine, 12.1 screwed everything up again. My other account running on android works fine so this is not about “region” where do I play from.

Issues are just on my iOS account. Ads setting from menu are not working and getting the same answer as Audrius have posted.
Thanks
 
Last edited:

TheWise

Big Huge Moderator
Staff member
Joined
Apr 21, 2015
Messages
480
I am not sure what do you mean The Wise when advising “resetting the game” ?
Closing and restarting the game doesn’t solve my ads problem.
Clearing cache data doesn’t solve my ads problem.

Really bored asking all the time you guys to run Dominations normally. Previous update was working fine, 12.1 screwed everything up again. My other account running on android works fine so this is not about “region” where do I play from.

Issues are just on my iOS account. Ads setting from menu are not working and getting the same answer as Audrius have posted.
Thanks
The fix went out with update 12.2, when it becomes available for your region please download the update. If you're still running into this issue after the update the team will take another look.
 

Tomik

Approved user
Joined
Dec 6, 2019
Messages
112
The fix went out with update 12.2, when it becomes available for your region please download the update. If you're still running into this issue after the update the team will take another look.
@ The Wise: I have downloaded 12.2 update and the only change is getting that message when clicking any video link. Game is restarted 10 times... Maybe I am just totally stupid ? 😉
 

《○●○》

New member
Joined
May 21, 2023
Messages
13
New update, but issue remains ( even thought upgrade states, fixed video link issues , (LIARS)
And an email tells me my support request has been closed
wtf
Sorry BHG, but this is a very poor result on your behalf
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
72
You can hard reset the game by closing the app entirely and restarting it. The team is still tracking the cause to determine what other steps need to be taken if necessary.
why you dont pay attention to video reward video issue??????????????????????
please work on it.
its a smple issue. but your programmer dont able to resolve it:cautious:
the issue is persist but you forget it. and pay attention to museum loadout:confused:
 

Tomik

Approved user
Joined
Dec 6, 2019
Messages
112
New update installed, don’t know what shall be fixed through this but links to videos are still broken, can you provide some details on this update please?
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
72
The fix went out with update 12.2, when it becomes available for your region please download the update. If you're still running into this issue after the update the team will take another look.
please do somthing to dont play external video for reward and show 15 second screen and give the reward.
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
72
That's a part of a fix going out with the latest update. When this pops up resetting the game should fix the video ad and you'll be able to view it to receive your reward.
why you dont respond to us?
along time is video reward dont work for us
 

Lisa Ann

Well-known member
Joined
Sep 11, 2021
Messages
72
You can hard reset the game by closing the app entirely and restarting it. The team is still tracking the cause to determine what other steps need to be taken if necessary.
dont need to show external videos . just show 15 second automatic screen to give reward . this is simple way to resolve issue
 

Tomik

Approved user
Joined
Dec 6, 2019
Messages
112
dont need to show external videos . just show 15 second automatic screen to give reward . this is simple way to resolve issue
Lets be kind and let them few more months to ressolve it. All the time before it used to be like that, Black screen, 22seconds and reward. Easy Peasy....
 
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