Hi all, I would like to share with all recent hack/ cheat attacks experienced in multiplayer and find out if other member of the community are experiencing the same attacks from exact same hacker(s) and through the exact same hacks. I know for a fact other members of my alliance are experiencing high levels of hack attacks in mp from exact same hackers and through the exact same hacks. Secondly, I want to raise this to Nexon as well, since in my view Nexon is not addressing the issue decisively or promptly enough.
The hack attacks that my base has been subject to over the past couple weeks are 10-15 seconds attacks in multiplayer mode. They happen with 30-40-50 machine guns by atomic age or lower hackers on max cwa bases. Replay shows 0 percentage destruction (as you would expect from a 10 second attack), 0 stars; war log shows 5 star loss and circa 25-30 medals loss. Attached screenshots from my defense log have more detail.
I have reported these to customer service regularly over the past few weeks (including screenshots of one of the hackers having on his base hundreds of workers) but the response I get from nexon is quite generic that Nexon is taking cheating seriously, etc, etc. This is not however backed up by Nexon actions or done decisively or promptly enough since the specific hackers/ cheats are still very much active (last attack by the hacker was few hours ago).
TinSoldier is there anything you can do to provide a more comprehensive update on where Nexon is in banning these hackers and also escalate this in Nexon? I do not recall experiencing such high level of hack attacks prior to the last rebalance (as of right now the last 6 attacks AND 9 out of last 10 attacks on my base are all by same hackers and through same method ie 10 second hack with a cumulative medal loss over 200). I have requested Nexon cs to provide a comprehensive response and any escalation avenues but have not received any response on this (other than the generic copy paste cs response on taking cheating and hacking very seriously).
If possible I would like to understand from Nexon
a) whether they acknowledge or not these particular hackers (there are multiple data points from players, I suspect many other players would have been experiencing exact same attacks and reporting to customer service). Is it a matter of Nexon unwillingness or a matter of Nexon inability to take action on these hackers decisively (ie permanent bans) and promptly (ie within a few hours from receiving comprehensive reports/ proof, certainly same day and not days or weeks).
b) what is the service standard / timeline you have in Nexon for banning proven cheats, can this not be done immediately? Is it an IT issue that you can not deactivate these accounts promptly? Or a resource issue (with people maybe out of office due winter holidays) or any other reason you can share why this is not actioned in the right way and in the right timeframe? From what I can see banning one of these hackers today takes at least a number of weeks which obviously is completely unsatisfactory and frustrating for the player community.
c) has Nexon identified the root cause of this hack and are you able to address this holistically and if so when? The reason I am asking is to know what to expect in game, I suspect the particular hacker individuals would have access to multiple accounts which they develop overnight with these hundreds of workers and then proceed to ruin the game for everybody; so banning a single account through which the hack is done today is not a comprehensive solution since the hackers will just activate their next account.
d) what remedies/ compensation can Nexon consider for affected players (after review of the battle logs of course)? In terms of remedies/ compensation, I had suggested to cs a number of avenues those include ideally reinstatement of the medals (through a manual fix if necessary) or provision of a large number of peace treaties to affected players so at least we put the game on hold until nexon resolves the issue, however long that takes. Another alternative is provision of meaningful crowns or other valuable in game objects such as any museum objects to players that have been materially affected. I am sorry to say the somewhat random provision of 300 crowns/ mail to cs (sometime provided, sometime not) is nowhere sufficient (at least for players playing the mp leaderboard component of the game since the loss of hundreds of medals will take very long time to recover by players at over 3-4k medals playing the game correctly in mp).
From my perspective needless to say I have stopped all activity in multiplayer since obviously these high levels of hack attacks with the associated medal losses renders the multiplay leader board challenge unplayable, also have of course stopped any in game purchase of anything since I am extremely unhappy with the game as is today and Nexon actions (or inactions) in addressing what should be a very straightforward request.
TinSoldier I would appreciate a response (on the forum or in pm). I have provided Nexon all the info I have, the logs and replays of these attacks with the hacker details are all available in my mp log as well for Nexon review, happy to speak as well if there is anything else I can provide.
The hack attacks that my base has been subject to over the past couple weeks are 10-15 seconds attacks in multiplayer mode. They happen with 30-40-50 machine guns by atomic age or lower hackers on max cwa bases. Replay shows 0 percentage destruction (as you would expect from a 10 second attack), 0 stars; war log shows 5 star loss and circa 25-30 medals loss. Attached screenshots from my defense log have more detail.
I have reported these to customer service regularly over the past few weeks (including screenshots of one of the hackers having on his base hundreds of workers) but the response I get from nexon is quite generic that Nexon is taking cheating seriously, etc, etc. This is not however backed up by Nexon actions or done decisively or promptly enough since the specific hackers/ cheats are still very much active (last attack by the hacker was few hours ago).
TinSoldier is there anything you can do to provide a more comprehensive update on where Nexon is in banning these hackers and also escalate this in Nexon? I do not recall experiencing such high level of hack attacks prior to the last rebalance (as of right now the last 6 attacks AND 9 out of last 10 attacks on my base are all by same hackers and through same method ie 10 second hack with a cumulative medal loss over 200). I have requested Nexon cs to provide a comprehensive response and any escalation avenues but have not received any response on this (other than the generic copy paste cs response on taking cheating and hacking very seriously).
If possible I would like to understand from Nexon
a) whether they acknowledge or not these particular hackers (there are multiple data points from players, I suspect many other players would have been experiencing exact same attacks and reporting to customer service). Is it a matter of Nexon unwillingness or a matter of Nexon inability to take action on these hackers decisively (ie permanent bans) and promptly (ie within a few hours from receiving comprehensive reports/ proof, certainly same day and not days or weeks).
b) what is the service standard / timeline you have in Nexon for banning proven cheats, can this not be done immediately? Is it an IT issue that you can not deactivate these accounts promptly? Or a resource issue (with people maybe out of office due winter holidays) or any other reason you can share why this is not actioned in the right way and in the right timeframe? From what I can see banning one of these hackers today takes at least a number of weeks which obviously is completely unsatisfactory and frustrating for the player community.
c) has Nexon identified the root cause of this hack and are you able to address this holistically and if so when? The reason I am asking is to know what to expect in game, I suspect the particular hacker individuals would have access to multiple accounts which they develop overnight with these hundreds of workers and then proceed to ruin the game for everybody; so banning a single account through which the hack is done today is not a comprehensive solution since the hackers will just activate their next account.
d) what remedies/ compensation can Nexon consider for affected players (after review of the battle logs of course)? In terms of remedies/ compensation, I had suggested to cs a number of avenues those include ideally reinstatement of the medals (through a manual fix if necessary) or provision of a large number of peace treaties to affected players so at least we put the game on hold until nexon resolves the issue, however long that takes. Another alternative is provision of meaningful crowns or other valuable in game objects such as any museum objects to players that have been materially affected. I am sorry to say the somewhat random provision of 300 crowns/ mail to cs (sometime provided, sometime not) is nowhere sufficient (at least for players playing the mp leaderboard component of the game since the loss of hundreds of medals will take very long time to recover by players at over 3-4k medals playing the game correctly in mp).
From my perspective needless to say I have stopped all activity in multiplayer since obviously these high levels of hack attacks with the associated medal losses renders the multiplay leader board challenge unplayable, also have of course stopped any in game purchase of anything since I am extremely unhappy with the game as is today and Nexon actions (or inactions) in addressing what should be a very straightforward request.
TinSoldier I would appreciate a response (on the forum or in pm). I have provided Nexon all the info I have, the logs and replays of these attacks with the hacker details are all available in my mp log as well for Nexon review, happy to speak as well if there is anything else I can provide.
