videos not working in browser

[midnightegger]

Since the update on April 9 2025, watching videos while playing the game in browser returns mixed results.

Watching a video either:
- the video screen loads but the video doesnt play and the play counter does not move
-the video plays but then returns to previous screen where it Processes Reward and just spins and never stops. You then reload that account to refresh it, and you are
back at the beginning have to watch the video again
-you click on the Watch button and nothing happens, reloading account same issue
-you are able to watch one or two videos but then are lost in any of the before mentioned issues

Watching the video to get the Legendary Token in Marco Polo works, but subsequent video don't. The Daily Videos are busted. Have yet to get all four to work.

Tried playing in Chrome and Edge with same issue.

 

[GO Mod]

Hello midnightegger,

We’re sorry that you’ve run into this issue. We have sent you a direct message to gather more information and help you get this processed through our CS Team.

 

[theBobNamedDan]

I created 4 tickets for this same issue today.

One per account. It seems to be more based with the 4 daily rewards. I am getting the 5 crowns for the daily quest and the Marco videos.

Also videos seem to be working better today than they did when the update first launched.