DomiNations Update 12.12 - New Account Management System

Greetings Leaders,

Our latest update is currently scheduled for an 11/6 release. With this release we’ll be implementing our new Account Management system, and outside a minor fix regarding Drone Directives, there are no additional changes within this update.

DomiNations World Accounts existed prior to this release (using an older technology). For the sake of clarity, in the following notes, we will refer to NEW DomiNations World Accounts (created post patch 12.12—powered by Xsolla's Login technology) as 'Full DomiNations World Accounts' to differentiate them from OLD DomiNations World Accounts (created pre-patch 12.12).

The New DomiNations World Login system will help organize multiple bases and make starting new bases easier. To ensure a smooth transition we asked that you prepare yourself by linking all of your accounts to DomiNations World. If you’ve not done so already we’re here to help! You should be able to find the instructions that apply to your situation below!

---

When the update goes live, you'll see this screen regardless of whether you already have an Old DomiNations World account.

You can tap ‘Learn More!’ and feel free to visit the page and learn more about DomiNations World, how account linking works, and more if this is available in your region.

Otherwise, you’ll tap ‘I Understand’ and see the new Account Login Screen! Here you can log into an existing Old DomiNations World Account (turning it into a Full DomiNations World Account), create a Full DomiNations World Account (you will be taken to account creation if the credentials you put in are not linked to an account yet), or skip the login and Full DomiNations World Account creation process.

Will all players get a new Full DomiNations World Account the first time they log into DomMobile?​

No. If players choose to “Skip” Full DomiNations World Account creation, they will have a Guest DomiNations World Account with limited functionality.

• You will not be able to log into DomiNations World with a Guest DomiNations World Account
• You will not be able to log into other devices with a Guest DomiNations World Account

---

Spoiler: I'd like to skip the creation of a Full DomiNations World Account

If you have not registered your account on DomiNationsWorld.com or don’t wish to set up multiple accounts, hit the ‘skip button’ when the login screen pops up. This will create a ‘Guest Account’ and load the last base played on the device. Note: Players who do not create a Full DomiNations World Account run the risk of losing their account and the bases associated with that ‘Guest Account’ if the player loses access to the device. BHG highly recommends that players create a Full DomiNations World Account! You can always opt to turn your ‘Guest Account’ into a full account at any point during regular play to avoid any possible loss of progress.

---

Spoiler: How to create a 'Full DomiNations World Account' from a 'Guest Account'

1) Hit the settings button on the right side of the screen.
2) Tap ‘Manage Account’
3) You’ll come to a screen that shows the account you’re playing, ‘Guest Account’ will be in the upper right corner of this menu, and ‘Log in’ will be on the bottom right. Tap ‘Log In’
4) You’ll return to the ‘Log-in’ Screen, where you can create a Full DomiNations World account or log in with an existing Full DomiNations World Account. If you don't skip Login this time, and instead Log in to a Full DomiNations World Account, then the base you were on– and any other bases you could see in the Account Management Page while you were playing under the ‘Guest Account’-- will be moved into this new Full DomiNations World Account. Note: BHG highly recommends that players use the same username and password to create a Full DomiNations World Account that they previously used on Old DomiNations World Accounts. While not required, using the same email address will make things far easier for you in future steps.
4_a) If you open DomiNations on Mobile and create a Full DomiNations World Account you’ll see your linked bases. Note: If you try logging into Dom World using your old DW credentials (ex. player@gmail.com), after you’ve created a Full DomiNations World Account on Dom Mobile with different credentials (ex. player@yahoo.com), your bases will have already been reassigned to the new credentials used on Dom Mobile (player@yahoo.com) and you will be shown a message that this base has been assigned to those new credentials (player@yahoo.com).

4_b) If you try to log into DomiNations World with your new Full DomiNations World Account credentials from Dom Mobile (player@yahoo.com), you will be able to log in as expected.

4_c) If you get a new device and create a Full DomiNations World Account with a different email (ex. player@aol.com), you will get a new base NOT associated with any existing Full DomiNations World Accounts.
To access bases from your old device, you will need to log into your Full DomiNations World Account (player@yahoo.com).

If you don’t remember your Full DomiNations World Account credentials (player@yahoo.com), you will need to follow the forgot password flow to log into the Full DomiNations World Account your bases are attached to (player@yahoo.com).


4_d) Your bases that were linked in your Old DomiNations World Account prior to the release of the new Account Management System will all be associated with the New DomiNations World Account created when you log into a device that is associated with one of those bases after the new Account Management System goes live.

If you linked your accounts on DomiNations World before the release of the new Account Management system, you will NOT need to log into any other iOS or Android accounts.

If you linked your accounts on DomiNations World prior to the new Account Management System release (player@yahoo.com), then after the update is released, if the player chooses to skip the login process on DomiNations Mobile, they will not be able to do so and will be prompted with “Please login with your DomiNations World credentials” to create a New DomiNations World Account due to your other accounts already being associated with an Old DomiNations World account (player@yahoo.com)

If you choose to log in with ‘Sign-in with Apple’ or ‘Google Authentication,’ as long as the Full DomiNations World Account email is the same as your Old DomiNations World Account email then linkage will happen for DomiNations World players that have previously linked accounts.

---

Will all DomiNations World users get a Full DomiNations World Account the first time they log into DomiNations World after the Account Management update goes live?​

Yes. If a player logs into DomiNations World with their existing credentials after the Account Management update goes live, then a Full DomiNations World Account will be created with those same credentials. Any pre-linked DomiNations accounts will be maintained.

---

Spoiler: I have a DomiNations World Account, how do I log in when the update goes live?

From the Log In window, you’ll want to log in with the same email credentials as your Old DomiNations World account (if available in your region.) Tap the button that says ‘Continue with Email.’ (1) This will create what we’ll call your ‘Primary Account.’ You’ll load into the last base that was logged in on the device.

Spoiler: Where are my DomiNations World Linked Accounts?

1) Tap the ‘settings’ button on the right side of the screen.
2) Then tap ‘Manage Account’ to find a list of all the other Accounts linked to your Full DomiNations World account!
3) You can switch to a different base from this window. Tap the select button next to the Base you wish to change to.

Confirm that you’d like to switch to the Base you’ve selected. The game will then reload and open this base.

---

Spoiler: Will players who do not link their accounts before the release of the Account Management Update be able to do so?

Yes. However, all bases will need to be manually linked by logging into those individual TOY, iOS or Android accounts, in your device settings, while remaining logged into your Full DomiNations World Account. You will only be able to do this after the New Account Management update goes live (similar to the way you manage multiple accounts now.)

Here’s how:

1) After setting up your Full DomiNations World Account, to add additional accounts you’ll need to go to your chosen platform’s settings.

2)Close the game completely and switch your Google Play or Apple ID log-in (or your device/region’s preferred Game Account) before reopening DomiNations.

You will need to follow these steps based on the platform your DomiNations Account was created with:

Spoiler: Google Play (Android)

To switch DomiNations accounts on Android using Google play. First, navigate to the Google Play store:
Next, open the profile menu in the top right corner of the screen:
Press the Manage your Google Account Button
On the Google Account screen, select the dropdown menu next to the account name. Then select Manage accounts on this device.
Select the add account button and add a different account to Google Play. Be sure to remove the previous google accounts from the list. Going back into DomiNations the game will recognize the Google Account change and load the associated Base.

Spoiler: GameCenter (iOS)

To switch your Dominations account on iOS, navigate to Game Center in the settings app.
Sign out of the Game Center account and sign into a new Game Center account. Load back into Dominations and you will be given an option to load into the base associated with the new GameCenter ID.

Spoiler: Samsung/TOY

For Toy accounts (and by extension Samsung accounts because they also use Toy) Players do not even need to leave DomiNations to switch accounts. In the top left, underneath the Sound Effects button, press the button that says Logout.
Now when pressing the login button players can choose how they want to log in using Toy:

3) After switching your preferred Platform’s Account, jump back into DomiNations and the game will load that Platform Account’s Base.

4) To confirm that this was done correctly, after your base loads, go to the settings menu and open ‘Manage Account.’ Here, you should find a list of bases that have logged in with this new method: the one from your first login and the one you’re on now (or any additional bases if you’ve repeated this process from the beginning of this section)

---

Spoiler: Will all TOY players be able to link their bases in advance?

No. All non-Samsung TOY bases will need to be manually linked by logging into those TOY accounts while using the same New DomiNations World Account credentials after the Account Management update goes live.

Here’s How:

1) To do so create your Full DomiNations World Account when the update goes live.

1_a) If you create a Full DomiNations World Account, you will need to log into each TOY account that you want associated with your Full DomiNations World Account in order to link under one account. Logging into a TOY account after logging into the Full DomiNations World Account will automatically link the TOY accounts to the Full DomiNations World Account. (See section above “Will players who do not link their accounts before the release of Account Management Update be able to do so?)

You can log into different TOY accounts on the same device. If you use separate devices for other TOY accounts, you will need to log into your Full DomiNations World Account in order to link those TOY accounts.


1_b) Remember, if you choose to ‘Skip’ the login process, and create a Guest Account, you must use the same device in order to link additional TOY accounts.

A Guest DomiNations World Account can be upgraded to a Full DomiNations World Account at any time. When you choose to upgrade to a Full DomiNations World Account, all linked TOY accounts will be migrated. Guest DomiNations World Accounts cannot log into DomiNations World.


1_c) If a TOY player chooses to 'Skip' the new Login process after the Account Management System update is released, they will have created a Guest Account, and their TOY account will be linked to it.

If a TOY player completes the new Login process (doesn't skip this step), they will have created a Full DomiNations World Account, and their TOY account will be linked to it.


1_d) Samsung TOY players are able to link their DomiNations World accounts in advance if DomiNations World is available in your region.

---

Additional Questions​

Can players still link their accounts on DW after the Account Management Update goes live?
No. That functionality will be removed after the Account Management Update goes live. Any existing bases will need to be linked in the Dom Mobile app. You can, however, still switch between your bases and play them on the web version of DomiNations.


Will players be able to link existing accounts in the Web version of Dominations?
No. Players can only link accounts via the DomiNations Mobile app after the Account Management System update goes live. Account linking will no longer be available on the DomiNations World website. Players will not be able to link other accounts (accounts found via TOY, Google Play, or GameCenter) via Dominations on the Web.

You can create new accounts via DomiNations World when playing through the browser. Once created, these new accounts will also be available on your DomiNations Mobile account, provided they are logged into the same Full DomiNations World Account on the Web and Mobile.


If I “Skip” the Full DomiNations World Account creation step, will I be able to link my accounts later?

Yes. However, a Guest DomiNations World Account will be created by skipping the Full DomiNations World Account creation step. Players who have pre-linked their accounts on DomiNations World will be prompted to create a Full DomiNations World Account.

Players who do not create a Full DomiNations World Account risk losing their account and the base/account associated with that Guest DomiNations World Account if they lose access to the device. BHG highly recommends that players create a Full DomiNations World Account.


If I log into DomiNations on Mobile for the first time after the Account Management Update has gone live and use credentials (e.g., player@yahoo.com) that DO NOT match the credentials I used to log into Old DomiNations World previously (e.g., player@gmail.com), will my accounts still be linked?
Yes. The accounts will still be linked to the Full DomiNations World Account for all pre-linked accounts but the player must use the new credentials on DomiNations World to log in (player@yahoo.com).


If I log into DomiNations World with my old DomiNations World credentials (e.g., player@gmail.com) AFTER creating a Full DomiNations World Account on the mobile version of DomiNations with a new set of credentials (e.g., player@yahoo.com), what happens?
You will receive an error message that new credentials were established on the Mobile version of DomiNations and will be required to login via those new credentials.


How many Full DomiNations World accounts do I need to create to access multiple bases?
One. Players will have the ability to link all their previous accounts (iOS, Android, or TOY) into a single Full DomiNations World Account that allows them to switch bases directly in the game or from the account selection on DomiNations World!

When creating a Full DomiNations World Account for the first time, make sure to use your existing Old DomiNations World credentials for the most seamless transition.

A single Guest DomiNations World Account can be used to switch between multiple bases, although, you must upgrade to a Full DomiNations World Account before having access to all of your bases.


What happens if I log into DomiNations World before DomiNations on Mobile after the update?
If a player logs into DomiNations World after the release of the Account Management Update using their old credentials, a Full DomiNations World Account will be created. This only happens if you have never logged into DomiNations Mobile since the update.

---

If you have any other questions, or find that you need help ensuring all your old accounts are linked to your Full DomiNations World Account, feel free to contact our CS Team either here or via email at support@bighugegames.com. We do ask for your patience when it comes to response times as we’re expecting a higher than normal volume of tickets requesting assistance.

---

Additional Fixes​

• Fixed an issue where some players would experience a Network Disconnect when attempting to finish a Drone Directive Upgrade instantly with crowns.

 

I can no longer switch accounts on my iOS devices. Switching accounts in the Gamecenter no longer leads to a change of accounts when the game is restarted. Do more people have this problem?

To be clear - I no longer have access to my accounts, except for the ones I was logged in to. Are you serious? No problem if the update is delayed - but at least restore the previous state.

 

I also am having issues and cannot access my other account. Really stinks as I paid for the event on both of my accounts and now the one account I am locked out of and will lose out on rewards I paid for and would have earned. Additionally, I am in a war and cannot do my attacks. Fortunately, it is not my main account, however, it still inconveniences the team. Hopefully there is resolution soon.

 

i'm expecting it will take days... they never shld have messed with this whole thing! Update delayed for a week; accounts screwed for days

 

Some of this is attributed to the process of transferring ownership from Nexon to Big Huge Games on App Storefronts, while we were aware that this may forcibly log players out of the game, there is a known issue where your account appears to be missing. This is partially the cause for the 12.12 update delay. Some players are finding, specifically on DomiNations World, that if you either log out and log back in or try logging in on a different browser, you can regain access to your account and will receive an account confirmation email.

If you are having trouble logging back in, or see other account issues as a result, please reach out to the CS Team here or email directly to support@bighugegames.com so that they can assist you with account recovery.

Account information and game progress has not been lost. Your account data is still present within our database, but we need to mend a few things so that accounts are properly linked as originally intended. We are working tirelessly on a fix, and will update you as soon as we’ve made tangible progress.

 

login is working again on dominationsworld.com, bringing up the correct profiles assigned/linked before.

 

@Harlems369th
Why are we now getting “Account confirmation” emails from “noreply@login.xsolla.com” ?
I did not want to create an account at xsolla, but log in to the existing account at dominationsworld.com?

Why was this not explained in advance?

Why is this a problem?
I'm not going to create an AWS account just because you use Amazon servers. I don't create an account with Oracle just because you use their database technology. So I don't create an account with xsolla just because you use their "login technology".

xsolla sends emails with a false sender name. It is sent in the name of DomiNations instead of xsolla. If the domain and name do not match, this is a classic sign of fraudulent emails. @Harlems369th
Make sure you use your domains correctly.

 

xsolla sends emails with a false sender name. It is sent in the name of DomiNations instead of xsolla. If the domain and name do not match, this is a classic sign of fraudulent emails. @Harlems369th
Make sure you use your domains correctly.

For the confirmation email you should be seeing the name DomiNations World and it is sent from an Xsolla email. The domains are correct. Your confirmation email should look like this.

Clicking confirm account takes you back to DomiNations World

 

The domains are correct.

They are not!
login.xsolla.com is obviously not dominationsworld.com. They are obviously different domains belonging to different companies!

login.xsolla.com is not the domain where I want to have an account. On dominationsworld.com it is not described that I would create an account with another service. It is not described that I would receive an email from another domain.

But none of that matters, because I didn't press register a new account at all.
I wanted to log in to an existing account, whose address I have already confirmed to dominationsworld.com. A second confirmation email for the same account is therefore always a fraudulent attempt!

You have clearly missed the opportunity to explain
- what xsolla is
- why we need xsolla
- why extra accounts are needed for xsolla
- how you envision the switch over

 

login is working again on dominationsworld.com, bringing up the correct profiles assigned/linked before.

Maybe so but I can't load any bases. I can click on a profile, get the new pop up window but then that screen hangs and anything else I might have open - folders, music players, etc - freezes. Every time.
Way to go BHG.

 

I can no longer switch accounts on my iOS devices. Switching accounts in the Gamecenter no longer leads to a change of accounts when the game is restarted. Do more people have this problem?

To be clear - I no longer have access to my accounts, except for the ones I was logged in to. Are you serious? No problem if the update is delayed -

Same here on AOS. Switching the profile in Google services does nothing - just loads the last game you were playing. Each time.
Way to go BHG.

but at least restore the previous state.

Exactly.

 

, but we need to mend a few things so that accounts are properly linked as originally intended.

Do you have a solution for those of us who can't load games from their web browser AND can't change bases using Google services either?
The google method just loads the last base I was playing.

 

You will need to reach out to support to begin an account recovery process should you attempt to log into another device without completing the New DomiNations World Account setup. But if you do not have qualifying credentials to recover your base it may be lost. BHG highly recommends that players create a Full DomiNations World Account!

I would create a "Full DomiNations World Account"... but your system doesn't even allow me to go to DomiNationsWorld.com. You yourself restricted access to your system, and then you suggest creating an account in it.

Are you deliberately making fun of players like this?

 

This isn't what's happening. The new login system will manage all of your accounts within the game. You will still log in with your google account prior to going into DomiNations. Your game will be tied to that, but managing bases will be tied to the New Full DomiNations Account. If you don't play on multiple bases there will be little to no change to how you log into the game.

But at the same time you STRONGLY recommend creating a "Full DomiNations World Account" so as not to lose your game account and base(s). You contradict yourself. Instead of improving the game, you are making it even more complicated - I am sure that this system will also be full of errors.

 

DomiNations will still be available in Asia, we are just removing TOY Login, so long as you finish the New Full DomiNations Account setup you will experience no delay in your play.

What about blocking for Russia?

 

Some of this is attributed to the process of transferring ownership from Nexon to Big Huge Games on App Storefronts, while we were aware that this may forcibly log players out of the game, there is a known issue where your account appears to be missing. This is partially the cause for the 12.12 update delay. Some players are finding, specifically on DomiNations World, that if you either log out and log back in or try logging in on a different browser, you can regain access to your account and will receive an account confirmation email.

If you are having trouble logging back in, or see other account issues as a result, please reach out to the CS Team here or email directly to support@bighugegames.com so that they can assist you with account recovery.

Account information and game progress has not been lost. Your account data is still present within our database, but we need to mend a few things so that accounts are properly linked as originally intended. We are working tirelessly on a fix, and will update you as soon as we’ve made tangible progress.

Ive reached out to CS regarding my accounts and the first question from CSwhat are all my player IDs, village names, etc . How can I answer what my player ID is for all the accounts I cannot access if I cannot access them?? Do I need to start maintaining an excel file with them? Seems absurd, because I shouldn't have to do extra work.

I definitely have a bad domi world game state because on Domi world I can only access the last account I linked and no others. On my devices I can only access whatever my last logged account was, I am not permitted to switch to other Google play accounts. I click them and nothing happens when the game reloads. It's just whatever account I was on before.

I am really really frustrated. I'm trying to be patient, but I'd be lying if I didn't say this entire process and the bugs associated are not making me consider quitting the game. Thankfully youand wise are very receptive here especially given the backlash. I only hope CS can be as helpful. My expectations are low as generally Cs experience is awful unless you are a *vip*.

 

Ive reached out to CS regarding my accounts and the first question from CSwhat are all my player IDs, village names, etc . How can I answer what my player ID is for all the accounts I cannot access if I cannot access them?? Do I need to start maintaining an excel file with them? Seems absurd, because I shouldn't have to do extra work.

I definitely have a bad domi world game state because on Domi world I can only access the last account I linked and no others. On my devices I can only access whatever my last logged account was, I am not permitted to switch to other Google play accounts. I click them and nothing happens when the game reloads. It's just whatever account I was on before.

I am really really frustrated. I'm trying to be patient, but I'd be lying if I didn't say this entire process and the bugs associated are not making me consider quitting the game. Thankfully youand wise are very receptive here especially given the backlash. I only hope CS can be as helpful. My expectations are low as generally Cs experience is awful unless you are a *vip*.

Unsurprisingly, CS is utterly useless. They replied back to me asking again for player IDs for accounts I cannot access and asking me for domi world user dvd numbers I cannot access. I provided the information I do have access to, including my main domi world account that user ID and player ID and a screenshot of all the accounts linked. This is unacceptable.

I have no faith I will be able to access my unaccessible accounts due to this snaffu. Not because they're lost, but because CS can't get out of their own way. How come a system requires us to provide information that we can't always access if we cannot simply login?

 

This is the answer from customer service: I should wait.

Until then we can't start a War. The additional buildings expire for all players. I do not receive any rewards from the Victory Chest (the rewards are regularly several 12-hour accelerations). I am speechless...no binding statements...

I can no longer switch accounts on my iOS devices. Switching accounts in the Gamecenter no longer leads to a change of accounts when the game is restarted. Do more people have this problem?

To be clear - I no longer have access to my accounts, except for the ones I was logged in to. Are you serious? No problem if the update is delayed - but at least restore the previous state.

 

This is the answer from customer service: I should wait.

Until then we can't start a War. The additional buildings expire for all players. I do not receive any rewards from the Victory Chest (the rewards are regularly several 12-hour accelerations). I am speechless...no binding statements...

Should wait for what?

 

Should wait for what?

Here is the full Answer:
I want to start by assuring you that your game progress has not been lost. Your account data is still present within our database, but we need to mend a few things so that accounts are properly linked as originally intended. We are working tirelessly on a fix, and will update you as soon as we’ve made tangible progress.

 

We want to acknowledge and apologize for the challenges some of you are experiencing as we implement new account changes. With our transition to a new parent company, there are underlying adjustments affecting account systems and the transfer of our apps from Nexon to Big Huge Games. While we've prepared extensively, some unexpected issues have arisen. We appreciate your patience and understanding as we work through these to enhance your overall experience.

To clarify, Update 12.12 for DomiNations on both PC and Mobile has not been released. This delay is due to essential adjustments in the initial account-linking processes within DomiNations World. We appreciate your understanding as we work to ensure everything functions smoothly.

What is happening? Prior to 11/5 if you logged into DomiNations World this created an issue where some players were unable to switch accounts. This is in part due to the transition from Nexon to Big Huge Games ownership on the app stores. In August, we announced our partnership with Long Tale Games, which also marked our acquisition by our new parent company, Xsolla. This transition also required that login credentials be transferred under the Xsolla umbrella as well.

Some of you may have already noticed the Xsolla email confirmation that came through when trying to log back into DomiNations World. This is a part of the account setup process on DomiNations World and confirming the activation of your New Full DomiNations World Account. It gives a location for DomiNations Mobile to easily recognize your other associated bases (the setup process we outlined in our 12.12 Update notes).

For those who were in a state where you’re unable to access your additional bases on DomiNations PC and Mobile due to linking your accounts prior to 11/5, you should now be able to do so on the PC version of DomiNations only (DominationsWorld.com). Unfortunately, most of those Mobile players will not be able to switch bases until our release on Wednesday.

We will update with more information as it becomes available.