Gmail Login deleted my base

bubbaville

Approved user
Joined
Dec 7, 2015
Messages
7
Tried positng on Reddit and CS. Not having any luck with help. Has anyone had any issues logging in with Google? The game asked me to log into Dominations World, I logged in with Google by mistake, I normally log in with email and PW. It created a new base with that Gmail account. Now I cannot login with email, even one the website it says "This account has been given new sign-in credentials"

CS says they need to verify that I am the account holder by naming all of the devices I have used to access my account over the last 5 years! What the heck? Who knows that? Why can't they verify like every other company in the world. Send an email to the account!
 

GO Mod

BHG CS
Staff member
Joined
Jan 17, 2025
Messages
55
Tried positng on Reddit and CS. Not having any luck with help. Has anyone had any issues logging in with Google? The game asked me to log into Dominations World, I logged in with Google by mistake, I normally log in with email and PW. It created a new base with that Gmail account. Now I cannot login with email, even one the website it says "This account has been given new sign-in credentials"

CS says they need to verify that I am the account holder by naming all of the devices I have used to access my account over the last 5 years! What the heck? Who knows that? Why can't they verify like every other company in the world. Send an email to the account!
Hello bubbaville,
We’re sorry that you’ve run into this issue, we have sent you a direct message to gather more information and help you get this processed through our CS Team.
 

Blanchard Serge

Well-known member
Joined
Mar 13, 2019
Messages
17
I had this problem. When I launched the game I came across the “dominatins World” login screen. I cannot log in with my email address that I use.
If you leave on the Google connection inadvertently, you leave in a new city.
1-) I connected to dominationWorld from the computer with my email address, it worked and I could clearly see my 2 "dominations" bases.
2-) Sure of my doing, I restarted my iPhone, and tried my luck again. After several tries it returned to normal.
PS: on my 2nd iPhone, I didn't have this problem
 

oliviawilde168

New member
Joined
Jun 6, 2025
Messages
1
I'm having a similar nightmare with logging into Dominations. Like you, I usually log in with email and password. But the game prompted me to log into "Dominations World," and I instinctively logged in with Google (using my Gmail) by mistake. Now I'm locked out of my main base! It created a brand new base tied to that Gmail, and when I try to log in with my usual email, I get that infuriating message: "This account has been given new sign-in credentials.
 

GO Mod

BHG CS
Staff member
Joined
Jan 17, 2025
Messages
55
I'm having a similar nightmare with logging into Dominations. Like you, I usually log in with email and password. But the game prompted me to log into "Dominations World," and I instinctively logged in with Google (using my Gmail) by mistake. Now I'm locked out of my main base! It created a brand new base tied to that Gmail, and when I try to log in with my usual email, I get that infuriating message: "This account has been given new sign-in credentials.
Hello oliviawilde168,

We’re sorry that you’ve run into this issue. We have sent you a direct message to gather more information and help you get this processed through our CS Team.
 
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