Purchase Failed

[Kyriakos Philippou]

Today i bought a 6500 crown pack but i didn't receive my crowns. I contacted support but i didn't get any reply as of now. Will they even see my email?

 

[Kyriakos Philippou]

Still no answer from customer support...

 

[kirsteym]

Did you contact them via the in-game feature? Settings > Customer Service > Report Issue

When I last contacted them, it took nearly 24 hours to receive a response.

 

[Adrasteia]

Hello Kyriakos!

We are sorry to hear that you are experiencing this issue, and apologize for any frustrations or inconvenience it has caused. We ask that for reporting all issues, such as this one, that you submit a ticket through our Customer Support department. Doing so will help expedite the process and allow us to resolve your issue in a timely manner.

To contact Customer Support:

From within DomiNations, go to Settings --> Customer Support.

Thanks for being a part of the DomiNations community and for your continued support!

 

[Kyriakos Philippou]

It has been over 24 hours but still no response. What am i supposed to do. Let them just take my money? This is stealing. Is it that hard to refund a paying player?

 

[TheWise]

Hi Kyriakos! I am checking the CS queue for your issue. Sorry for the delay!