Looted Resource Refund (LRR) and BHG deleting our earnings?

[oddin]

I am furious with the way you deal with your players.

First and foremost, let me explain that LRR is being used when you are offline and when other players attack you. That way, when you login, you find your defence log slowly but steadily getting filled with a portion of what was being stolen from you and a bit of crowns. Now, why you may ask do we use this?

Because we create a nice big stash of resources for when we really need it! For example when we want to max an artifact NOW or when we need to upgrade something really expensive many times (like a unit or general or a new directive).

And now that we established that... I found out that my defence log and hence ALL my LRR earnings (hundreds of millions of gold/food, hundreds of thousands of oil and lots of crowns) were completely gone the day I needed them to upgrade my Drone Command and the new directives!!!

And as a good player, I try to find my reason with customer support. Only that customer support doesnt see anything bad or weird going on..... and the update said NOTHING about resetting our defence log nor did it reset the defence log for all my accounts. So, we are just being fed lies.

Shame on you folks

 

[nobodyknowsthetrouble]

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[King Crimson]

Isn't this a heads up?

 

[nobodyknowsthetrouble]

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[King Crimson]

first users have already downloaded it.

Didn't know that. Based on my own experience the update was only available 2-3 days after the notice.

 

[oddin]

They said nothing about deleting the entire defence log nor claiming our earnings . This is the first time for the deletion

 

[Seek]

They said nothing about deleting the entire defence log nor claiming our earnings . This is the first time for the deletion

Well truthfully I get your upset but isn’t this kinda of exploiting the LRR ? Your not collecting the refund using it as a unlimited bank. I am pretty sure they intended to be used as a way to stay full not to be used as a unlimited storage bank for resources and crowns

So now because you complained and them realizing they could be losing money by allowing this unlimited banking of LRR I would not be surprised if they don’t make it expire after 24hrs. Don’t be surprised if the unlimited LRR bank goes away. Since the cats out of the bag.

 

[oddin]

Well truthfully I get your upset but isn’t this kinda of exploiting the LRR ? Your not collecting the refund using it as a unlimited bank. I am pretty sure they intended to be used as a way to stay full not to be used as a unlimited storage bank for resources and crowns

It's not exploiting. Me and others of course, are using the LRR to its full capacity as it was meant to be used. It's not infinite after all. We can have a specific number of defends in our defence log. Since they give us that option, we can keep it as another storage. Right?

So now because you complained and them realizing they could be losing money by allowing this unlimited banking of LRR I would not be surprised if they don’t make it expire after 24hrs. Don’t be surprised if the unlimited LRR bank goes away. Since the cats out of the bag.

I wouldnt be surprised either although that would be another hit under the belt and us players can take so much after all those hits....
Are you aware that LRR is not working correctly and there are 2 bugs associated with it? It is being cut off basically.

 

[Seek]

It's not exploiting. Me and others of course, are using the LRR to its full capacity as it was meant to be used. It's not infinite after all. We can have a specific number of defends in our defence log. Since they give us that option, we can keep it as another storage. Right?


I wouldnt be surprised either although that would be another hit under the belt and us players can take so much after all those hits....
Are you aware that LRR is not working correctly and there are 2 bugs associated with it? It is being cut off basically.

Hence why I wish this was never brought up lol cause now it will probably be permanent lol

 

[oddin]

I am furious with the way you deal with your players.

First and foremost, let me explain that LRR is being used when you are offline and when other players attack you. That way, when you login, you find your defence log slowly but steadily getting filled with a portion of what was being stolen from you and a bit of crowns. Now, why you may ask do we use this?

Because we create a nice big stash of resources for when we really need it! For example when we want to max an artifact NOW or when we need to upgrade something really expensive many times (like a unit or general or a new directive).

And now that we established that... I found out that my defence log and hence ALL my LRR earnings (hundreds of millions of gold/food, hundreds of thousands of oil and lots of crowns) were completely gone the day I needed them to upgrade my Drone Command and the new directives!!!

And as a good player, I try to find my reason with customer support. Only that customer support doesnt see anything bad or weird going on..... and the update said NOTHING about resetting our defence log nor did it reset the defence log for all my accounts. So, we are just being fed lies.

Shame on you folks


View attachment 12182

@Harlems369th any official response? In the past there never was a warning that our earnings through defence log will get deleted. Yet there is no compensation for all that I lost.

 

[Seek]

@Harlems369th any official response? In the past there never was a warning that our earnings through defence log will get deleted. Yet there is no compensation for all that I lost.

So they are supposed to compensate folks for using LRR as a unlimited bank that can’t be raided or have limits?

Just saying now that it out open they will probably make all LRR expire after 24 hrs . I know I would if I was them. This why I got upset when this subject was brought up. Cause now they will fix something they over looked.

 

[oddin]

I get it mate but I feel the need to discuss this with Harlem cause the response I got is not logical. Makes no sense. If it took them 8 years to understand how LRR artifacts work and how players use them, then I have no words ....

 

[King Crimson]

I get it mate but I feel the need to discuss this with Harlem cause the response I got is not logical. Makes no sense. If it took them 8 years to understand how LRR artifacts work and how players use them, then I have no words ....

I doubt very much they overlooked it. I've seen players mention this in forum over the years - so why it's been changed all of a sudden is a mistake or just pettiness.
Either way, I'm past caring about the things that they're doing and the lack of general communication of late.

 

[ravi11523]

I am furious with the way you deal with your players.

First and foremost, let me explain that LRR is being used when you are offline and when other players attack you. That way, when you login, you find your defence log slowly but steadily getting filled with a portion of what was being stolen from you and a bit of crowns. Now, why you may ask do we use this?

Because we create a nice big stash of resources for when we really need it! For example when we want to max an artifact NOW or when we need to upgrade something really expensive many times (like a unit or general or a new directive).

And now that we established that... I found out that my defence log and hence ALL my LRR earnings (hundreds of millions of gold/food, hundreds of thousands of oil and lots of crowns) were completely gone the day I needed them to upgrade my Drone Command and the new directives!!!

And as a good player, I try to find my reason with customer support. Only that customer support doesnt see anything bad or weird going on..... and the update said NOTHING about resetting our defence log nor did it reset the defence log for all my accounts. So, we are just being fed lies.

Shame on you folks


View attachment 12182

BHG support is borderline useless most of the time

 

[Seek]

BHG support is borderline useless most of the time

Borderline umm nope they are useless. Been asking for 9 years for a report of everything that hit my base in war —-still crickets —- so till the day they can provide that or have a 100% accurate report come after every war battle they will continue to be useless in my eyes.

Yes I will continue to complain about this with same determination BHG and LTG ( Light the Ganja ) have at not fixing replay system entirely lol