Login failed. 501 server exception. (28 nov 2024)

[W4rgon]

Platform (Android/IOS): IOS

Device: MacBook & iPhone

Description of issue: Since the introduction of DomiNations World, I cannot login to my account anymore. I have chosen to login with my Google account, but since then I get the error 'Login failed. Please try again (501 server exception).' I have tried it many times, both on my iPhone and on my MacBook, but nothing changes.
I cannot login to issue a ticket or contact Customer Support, so that is why I am posting it here. I have seen this error mentioned on the forums before, but most of them were only temporary or were experienced by many players at the same time.

Frequency of issue: every time I try to login.

Additional information: As mentioned above: it started after the introduction message of DomiNations World at login. When I login on the website, it still mentions that I am in Space Age with 2600 medals, so my account is still there.

I really hope there is a quick solution to this, as I haven't been able to login for 2 weeks now. Thank you in advance!

 

[nobodyknowsthetrouble]

この投稿は取り下げられました

 

[W4rgon]

Thank you: I did find the support page, but nothing there answers my question and I did not see the mail adress. I have mailed them as well, hopefully this can be resolved quickly.

 

[nobodyknowsthetrouble]

この投稿は取り下げられました

 

[Davis - The Emissary]

@W4rgon If you wouldn't mind dropping your support ticket number here I'd be happy to follow up on it for you.

@nobodyknowsthetrouble Appreciate you pointing them in the right direction.

~Davis

 

[Spudboy]

@W4rgon If you wouldn't mind dropping your support ticket number here I'd be happy to follow up on it for you.

@nobodyknowsthetrouble Appreciate you pointing them in the right direction.

~Davis

I have the same exact issue but I can’t read the answer given by nobody knows the trouble

 

[Davis - The Emissary]

@Spudboy Their message was directing the other player to CS.

You can open a ticket via web, though most prefer email: support@bighugegames.com
Both open support tickets in our system and we get to them as soon as we're able.

We'll be able to get you fixed up, and if you have additional concerns that aren't addressed, please link your ticket number here and I'll follow up with my team.

~Davis

 

[Harlems369th]

I have the same exact issue but I can’t read the answer given by nobody knows the trouble

They said

In the bottom right corner there is a white speech bubble on a blue background. This opens a “chat” with the support team. But it only looks like a chat. The response time is similar to email (sometimes days). And you must not empty your browser cache during this time, otherwise the conversation will be lost and you will have to start all over again.

Before editing it to Japanese.

 

[Spudboy]

@Spudboy Their message was directing the other player to CS.

You can open a ticket via web, though most prefer email: support@bighugegames.com
Both open support tickets in our system and we get to them as soon as we're able.

We'll be able to get you fixed up, and if you have additional concerns that aren't addressed, please link your ticket number here and I'll follow up with my team.

~Davis

Thank you for the email address!