Problems of all updates and their testing

[Nikolay]

Hello.
In the topic about the v11.1 update, I stated the essence of the problem, but did not receive a response.
https://xen.bighugegames.com/index.php?threads/dominations-v11-1-update.28309/#post-186608

Well, another update has been released and another global problem has appeared - after the end of the battle, the connection disappears and there is no way to get troops even if the blessing of instant retrain is activated. Just in the middle of the screen, the loading circle is spinning and after a couple of minutes the game gives an error about the loss of the connection. After re-entering the game, additional recruitment of troops is not available, you have to put them on recruiting in the standard way and wait for hours. This happens all the time for so many players in many alliances. It's a summer rush, I've entered the new age and I need a lot of resources, but I can't farm because the army is constantly disappearing even with the blessing of instant retrain. Tech support only writes that they know about the problem and are working on solving it, this has been going on for the second week. SECOND WEEK!
This is already turning into a tradition - an update is out, get another batch of bugs.

1. Why are updates so poorly tested?
2. Why, after discovering global problems, do you not roll back the released update until the problem is fixed?
3. Why do players have to suffer for WEEKS due to the mistakes of developers and testers?
4. This happens after EVERY update, why?

@Harlems369th
@TheWise
Please comment
Thanks

 

[Help guys]

Hello.
In the topic about the v11.1 update, I stated the essence of the problem, but did not receive a response.
https://xen.bighugegames.com/index.php?threads/dominations-v11-1-update.28309/#post-186608

Well, another update has been released and another global problem has appeared - after the end of the battle, the connection disappears and there is no way to get troops even if the blessing of instant retrain is activated. Just in the middle of the screen, the loading circle is spinning and after a couple of minutes the game gives an error about the loss of the connection. After re-entering the game, additional recruitment of troops is not available, you have to put them on recruiting in the standard way and wait for hours. This happens all the time for so many players in many alliances. It's a summer rush, I've entered the new age and I need a lot of resources, but I can't farm because the army is constantly disappearing even with the blessing of instant retrain. Tech support only writes that they know about the problem and are working on solving it, this has been going on for the second week. SECOND WEEK!
This is already turning into a tradition - an update is out, get another batch of bugs.

1. Why are updates so poorly tested?
2. Why, after discovering global problems, do you not roll back the released update until the problem is fixed?
3. Why do players have to suffer for WEEKS due to the mistakes of developers and testers?
4. This happens after EVERY update, why?

@Harlems369th
@TheWise
Please comment
Thanks

Same happens with me! Help me bro please

 

[True God]

Hello.
In the topic about the v11.1 update, I stated the essence of the problem, but did not receive a response.
https://xen.bighugegames.com/index.php?threads/dominations-v11-1-update.28309/#post-186608

Well, another update has been released and another global problem has appeared - after the end of the battle, the connection disappears and there is no way to get troops even if the blessing of instant retrain is activated. Just in the middle of the screen, the loading circle is spinning and after a couple of minutes the game gives an error about the loss of the connection. After re-entering the game, additional recruitment of troops is not available, you have to put them on recruiting in the standard way and wait for hours. This happens all the time for so many players in many alliances. It's a summer rush, I've entered the new age and I need a lot of resources, but I can't farm because the army is constantly disappearing even with the blessing of instant retrain. Tech support only writes that they know about the problem and are working on solving it, this has been going on for the second week. SECOND WEEK!
This is already turning into a tradition - an update is out, get another batch of bugs.

1. Why are updates so poorly tested?
2. Why, after discovering global problems, do you not roll back the released update until the problem is fixed?
3. Why do players have to suffer for WEEKS due to the mistakes of developers and testers?
4. This happens after EVERY update, why?

@Harlems369th
@TheWise
Please comment
Thanks

Nobody seems to be doing anything about it. The problem remains.

 

[Nikolay]

@Harlems369th
@TheWise

 

[Deja Trop Tard]

Well moderators already confirmed bug and mentionned work is in progress. So now I believe it is up to dev team. And I bet and I hope dev team is aware this is clearly priority. Must be a pain to be moderator when there is no good QA =(

 

[Nikolay]

Another 11 days have passed.
Developers, you are the best and fastest!
It's been over a month with no solution

 

[Nikolay]

Another 8 days have passed.
The developers are still aware of the problem and are working on it. I myself am the developer of a large banking system and I don’t understand how it is possible to fix the problem that was released in the last update for months? Roll back the release, give people the opportunity to play normally, stably, without bugs, freezes and loss of nerve cells. Why is there no feedback? Every time you write to technical support you get the same template answer. It's not funny anymore, it's a mockery.

@Harlems369th, @TheWise, сan you somehow help in this matter and ask the developers what is the reason?

 

[oddin]

In all my years here, they have never ever released a flawless update and they have never ever rolled back an update because of the bugs involved.
We always had to endure this. Only that this time , apart from our armies and generals, we also lose the 50% discount for info/drone age, the solo leaderboard, the alliance leaderboard etc etc My allies are all getting bored as am I.

I dont know what sort of compensation could trully compensate for all the trouble we are still sustaining.... Maybe Ramesses?

 

[joelegiao]

In all my years here, they have never ever released a flawless update and they have never ever rolled back an update because of the bugs involved.
We always had to endure this. Only that this time , apart from our armies and generals, we also lose the 50% discount for info/drone age, the solo leaderboard, the alliance leaderboard etc etc My allies are all getting bored as am I.

I dont know what sort of compensation could trully compensate for all the trouble we are still sustaining.... Maybe Ramesses?

I dont care about compensation, we are just asking to freaking fix it !!!