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Library Research Won't Complete

Attila

Approved user
Joined
May 23, 2018
Messages
65
I have a library research whose time has elapsed. It has now gone into negative seconds, and won't complete. Says I can finish for free, but when I press that it just tells me I don't have enough crowns. It is frozen and counting down lower into negative seconds. I have tried to log a support ticket but that failed, all it said was "Can't submit request, try again later". Nothing I do does anything, just sitting there. Any ideas?
 

Sergio

Member
Joined
Feb 28, 2023
Messages
83
I have a library research whose time has elapsed. It has now gone into negative seconds, and won't complete. Says I can finish for free, but when I press that it just tells me I don't have enough crowns. It is frozen and counting down lower into negative seconds. I have tried to log a support ticket but that failed, all it said was "Can't submit request, try again later". Nothing I do does anything, just sitting there. Any ideas?
The same happened to me.
I had to cancel it and wait again
 

Sergio

Member
Joined
Feb 28, 2023
Messages
83
I wasn't able to make a support ticket for some reason.

I know. But I don't think there is any way you can finish the update. The CS team will investigate your problem but I don't think they can finish your investigation, at least I don't think it is "ethical" to update user things. The simplest solution I see is for them to give you the necessary crowns to cancel and do the instant update.
But that's for them to decide.
 

Rafar

Newbie in DomiNations
Joined
Apr 26, 2021
Messages
349
I have a library research whose time has elapsed. It has now gone into negative seconds, and won't complete. Says I can finish for free, but when I press that it just tells me I don't have enough crowns. It is frozen and counting down lower into negative seconds. I have tried to log a support ticket but that failed, all it said was "Can't submit request, try again later". Nothing I do does anything, just sitting there. Any ideas?
Try clicking on the building and not the search completed icon. Sometimes it can work.
 
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