TinSoldier welcome.
This is the kind of communication I expect from game devs. And instead of talking about the game itself I’d like to use this thread opportunity to give some insight and tips on that topic, which bother me from quite some time
I don’t know if its cultural or corporational thing but so far game devs community feedback SUCKED all the way, and I hope that starting from this point now You will increase the attention to it. So based on my experience with customer care and IMHO:
1. Community expect more answers. You don’t need to give precise answers (although it would be nice) but even answers like – we hear you – is better than nothing!
2. Community expect to see devs/community managers more often than in every 2000 post like
Nb4powerup – more often so players can’t say devs don’t read/hear. Take some curses how to write short replies so they don’t look like copy/paste although they sure be like
Those things show the community that at least someone read his/her post, comment, etc. Also don't bounce the ball from community managers to Nexon to game developers BHG - players don't care who's who - if this is the official forum for Dominations then everyone here is responsible for Dominations.
3. If Nexon can’t take care of their customers, game devs – BHG - should do it themselves, I hope that with
TinSoldier this will become true.
4. From the beginning of the game there’s information problem clearly see everywhere - starting from inside the game, in example - there’s no explanation in statistics of troops/buildings, just the total amounts. Players have to guess it all or go to wiki/this forum to ask/check specific things - in example – we have total amounts for health/attack strength and we can’t tell which part come from basic troop statistics and which from bonuses (and which bonuses). So it would be nice to have more explanation in game itself – both with statistics like DPS 150 (100 + 50 from bonuses) and some strategy tips for specific troops/buildings. We even can't see the cost of upgrades before advancing to next age or before upgrading the building (*ie university). Why all those information are hidden?
5. Compared to other games this one looks like some amateurish low budget project (from the information perspective). No explanation in game, no explanation in wiki! Community expect data and there’s no place to find them. Although all history descriptions are nice I’d love to trade them for actual information I can use during my gameplay. No information about defenses in multi??? like in majority of the similar games. Even the forum is not working properly, can’t post images here.
6. Most players playing this game don’t know how to use wonders and roads/gates which is somewhat specific to this game. Devs should make better description for players how they should use those things to max benefit. Even few simple YT videos from game devs could help to promote this game better!
7. Wiki and some content for game fans - ie. pictures from game, some early projects, drafts, etc. How hard it is to copy some of those pictures, give some basic description and let players download them to promote the game? How hard it is to give players all building/troops statistics – You have those information but You don’t want to share them with players.
8. You don’t use player feedback enough or at all
Each community have players that are willing to work for free to create added value to the game. You should focus on those players and give them all the help they need and promote their work – even simply by creating FAQ on this forum and put in it all links to those threads/posts that explain different aspects of the game!
9. Don’t assume that people writing on this forum are a small portion of player base. Most people, like me, just come here to read some threads/find answers and don’t write/chat often or at all. Respect those players that take their free time to write about issues because those few that write – represent the majority that don’t have time to write.
10. If increase oil production event was to cover some players loses – always write that down in the event description itself. Don’t hide from the players that might not know about this issue. Just be honest and write that down - we give you oil boom event to cover some player loses due to night witch bugs. We are sorry, etc.
11. English is no 1 on the world – ALWAYS!!! So instead of posting news on Korean forum first - post it everywhere at the same time! It’s not that complicated!
12. I understand that high customer service through community feedback requires time and for company it generate employees costs but BHG/Nexon is not a local store with owner and his family trying to earn some money for food. Those are big companies earning huge money and those kind of costs should be cover. Especially if You want to attract new players.
13. For community managers - I understand that this a lot of job for You guys
Nb4powerup and now
TinSoldier but sorry – this is the job you have and people may praise or trash You for its quality
14. Those things are SO OBVIOUS for me and yet SO STRANGE for game developers.Like I said - maybe it's cultural or corporational thing?
15. This post is harsh and long but worth consider if you plan to expand this game for 8 more years
Please don’t waste time to answer to my post. Just use it as a guide - how to take better care of customers
And please remember I didn’t waste my time to write it as negative feedback – I write it as a huge Domination fan that is willing to spend my time and money for Your game but only if there’s enough quality both in terms of gameplay and community/information feedback.
Sorry and Thank You.
