This was posted in a similar thread and is an open statement to Seraphine:
The problem Seraphine, is that the players no longer trust you or the development team or Nexon. Many players are long term who pay a lot of money but are not fools to be phobed off with robotic messages or your 'trust me' missives. Many in my circle of friends are highly intelligent, hard working professionals who enjoy the comradeship and potential of the game during their leisure time but now the game is failing them badly. Being told its our connection issues is to insult your clientele, while giving a player a 100 miserable crowns for the loss of 50 medals when each medal lost represents a hard earned battle is plainly crass, and in many ways objectionable. To be smashed by a cheat, report it, and receive some nonsense message about client privacy is plainly absurd. The sheer numbers of cheats due to your development team's complacency shows how little protection is shown towards the client body. Ultimately, the whole medal side of the game needs to be reviewed and managed differently - its not merititious, it has simply become money spent or cheat crowns.
Nexon have lost the plot and this latest fiasco of losing players' medals will be a real test of how much care is shown to the client-player base. The glitch between war and multiplayer - the loss of medals while participating in war - highlights how deep the problems have become. In removing the loop of the 'false close' problems have emerged at an increasing rate - yes, some of us do track the functionality of the game. By adding events to a general process of age expansion has ensured these problems have migrated throughout the game. Nexon needs to recognise that players do not accept the general willingness to take large amounts of money for crowns while delivering an increasingly inferior product.
Nexon needs to understand why people are becoming angry and how far they are now prepared to go to get satisfaction. Time is money and the game is money, if these costs of relaxation include frustration and dissatisfaction then the game is finished. I for one have agreed with my provider that no more money will be given to crowns until the game functions properly, and Nexon have made a powerful statement of restitution. If after losing almost 250 medals due to glitches during PT and war leads to a paltry 100 or 300 crowns I for one will move on, and believe many of the other 75% of my alliance who suffered will be joining me. If positive restitution isn't made, with due care for the clientele, there will be a large number of players moving to other games. I really do hope Nexon heed these warning signs because while we really enjoy this game, we are all now at a breaking point.
