We all seem to be suffering all getting poor responses. I have just written the following after three days of bull**** responses:
Dear Nexon
Thank you for your replies. On behalf of myself and all my comrades in the United Allies alliance, and many other alliances, they are but a drop of water on a hot stone. And, this stone is becoming white hot with rage. I really do not think you comprehend the damage your intransigence is causing; not only has the alliance been undermined by serious medal loss mostly caused on the evening of 19th to 20th May during which nearly all the players including myself were under a peace treaty. The loss of 120-200 medals, numbers that do not match the normal maximum figure of 39 medals in a full 5 defeat, are bizarre and have no correlation. No such defeats were logged in any of our records, and if you state, as you so often have that the result log is definitive then the loss of medals can only be attributed to poor administration on your part.
The consequences of these losses are unsettling. But let me first remind you of what is the cost of your intransigence - money. We are, or were, a top 10 alliance of long term players who have fielded your poor levels of consumer care ever since the game was released, but have supported the game with large payments for crowns. I myself spent over £100 in the last week. If you are going to ruin my game, which has happened for the 4th time since September last year then its time for me to go. Since that time I have lost over 2000 medals to Nexon glitches, and have received a paltry few crowns and barely an apology. If I leave I won't be alone and there are now many on the point of leaving for good.
We all note with huge disdain how these Nexon glitches do not appear to effect players from the Far East, or the continuing rise of cheaters, and hacks. Instead the burden of your failures are falling full square on your best and first clientele in the west. Indeed, given the wave of dissatisfaction now raging among the ranks of players I fear the rapid decline in new players, which we know is stagnating the lower level alliances, is now being joined by the departure of top players. This of course may be deliberate on your part, a preference towards plying your trade in the far east, in which case this letter will have no impression on you.
However, if you are serious business organisation and in this for money, I would suggest you very quickly accept your failings. Then restore the lost medals and make a very gracious restitution for the loss and inconvenience caused to your best customers. I can assure you, if you act now with true interest in the well being of the players they may well stick with the game into the Atomic age. There are many ways you could find to restore our faith in the game, and as a long and loyal player will trust you this last time to come up with a decent solution.
