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How long will CS team usually get me back email? My account was banned wrongly

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FlyWings

New member
Joined
Nov 12, 2023
Messages
1
As the title, I had been reported this problem to the official contact two weeks ago and I didn't receive any response.
Could anyone tell me how long will they respond me?
I even didn't know the reason why my account was banned :(
 

TheWise

Big Huge Moderator
Staff member
Joined
Apr 21, 2015
Messages
476
Generally the CS Team will respond to your inquiry within 24 hours. However, in cases of higher than normal ticket volumes the response time may be longer than expected. We ask for your patience as they work through tickets in the order they're received.
 
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