Can't claim artifacts in inventory.

[TheInfectHan]

I've been unable to claim artifacts from inventory for a while now. I don't know if my account is glitched or what it may be, but I keep being prompted with "Visit the Museum before claiming artifacts" when trying to claim my artifacts in my inventory. The claim button is greyed out when I open my inventory for them, and the museum does not give a prompt when I visit. I have more than enough museum storage to claim these, and I haven't been able to get a solution anywhere or from anyone I've spoken to online or through CS tickets. It's been a frustrating 2 years now.