7 questions to BHG, Nexon, admins and mod of the forum

[Wendy]

I have some questions I want to ask to BHG, Nexon or the admins/mod of this forum.
I hope i will receive proper answers.

1)is the company, and the people representing it, aware of the several bugs their game has? Could you please enlist for us the problems you are aware of and those you think are the most urgent to fix?

2) After the 5.5 update a major change to the war tactics has been made in order to balance the game. Do you think the game is more balanced now? In case the answer is yes, would you provide concrete examples or statistics that prove that the game is more balanced than before?

3) are you aware of a glitch that allows players to have up to INFINITE tactics space, spending crowns? How does the company consider the players exploiting this glitch? Are they considered cheaters or, as they are spending crowns, are they paying costumers that have to be rightfully protected as they are spending money on the game?

4)Does world war matchmaking and players ranking system work as you intend it to work? in FAQ it's written that players ranking in world war depends on on their offense/defense upgrades. Can we consider this statement actually true?

5) does the company consider sandbagging an issue that has been solved? If the answer is yes, could you provide statistics and examples of how this issue has been solved? If the answer is no, do you consider sandbagging as a problem of the game?

6) in later ages war is very expensive. do you consider the loot gained by winning a war balanced with the cost of the war? Gold and food loot is around 4x higher than oil loot relative to storage capacity. Is this somehow intended?

7) when players have a crash because of game servers problems, do you consider 100 crowns a proper compensation for losing all army?
Related to this, do you consider fair the price to buy resources in the game shop?

That's for now, some more may follow in the next days.
Nb4powerup I thank you in advance because I know you will answer to all this questions asap and clearly.

 

[S_How]

Haha, I posted almost the same exact thing at the same time. I'll delete my post and just add it here:
---------------------------------------------------------------

Nb4powerup DomiNationsVigiles

Do you think we will get a May state of the nations? If so, I think it would be a great time for a few hot community topics to be addressed, and would probably go a long way to make your players happier. Can we help suggest topics for it?

1) Sandbagging - any news here? 9 months since first post recognizing it as a bad problem, 2-3 months since AMA, no changes still, and problem feels worse than ever. Bringing 5 iron age alts to create a mismatch is still significantly better for a team than bringing 5 skilled players. Any plans to take one of the dozens of great suggestions that would eliminate this (and still allow the top heavyweight teams to be on top of the leaderboard)

2) War weight glitch for max atomic bases - getting worse and worse every single day, basically like sandbagging, but instead its an account that is stronger than any other

3) Chat server - its so disruptive to being able to communicate and have fun in the game. Its been horribly broken for 2 months, and really hasnt worked well in nearly 6 months. Are you working on it?

4) Friendly challenges - this was probably one of the better received features you've put in in recent memory, but its been broken every time you tried. Is it coming back? When?

5) Pay to Win - most people here see the need for BHG to make $$ with the game....but specifically bazooka towers, Elephant Archers, and a few other outliers seem to be so imbalanced and are now the determining factors in most late age wars, eliminating skill. Its really super frustrating. People have given such good feedback, but there has literally been zero communication from BHG. I think there could easily be a happy medium, there are plenty of strong troop cards that are out there that people would be willing to buy in their place (I know I would). It also seems to go 100% against Nexon's charter of "Play to win not Pay to win". Whats going on here?

6) Is there anything we have to look forward to?


Anyone else have some suggestions? I think the May state of the nations would be so helpful if it actually confronted some of the problems with real information, not generic "we are always looking into balance" or "there is no ETA but being worked on". There have to be some plans in place that the community would love to hear, Im certain of it.

 

[Wendy]

Chat was the one I forgot thanks!!!

 

[Nb4powerup]

1)is the company, and the people representing it, aware of the several bugs their game has? Could you please enlist for us the problems you are aware of and those you think are the most urgent to fix?

We are aware that there are some issues that are affecting player enjoyment. BHG is working to fix quite a bit. This can be a complicated process however.

2) After the 5.5 update a major change to the war tactics has been made in order to balance the game. Do you think the game is more balanced now? In case the answer is yes, would you provide concrete examples or statistics that prove that the game is more balanced than before?

BHG will have something to say about this soon but I would say that to allow a little more time.

3) are you aware of a glitch that allows players to have up to INFINITE tactics space, spending crowns? How does the company consider the players exploiting this glitch? Are they considered cheaters or, as they are spending crowns, are they paying costumers that have to be rightfully protected as they are spending money on the game?

4)Does world war matchmaking and players ranking system work as you intend it to work? in FAQ it's written that players ranking in world war depends on on their offense/defense upgrades. Can we consider this statement actually true?

Again, I would refrence the dev Q&A that was done. Also, here is another statement that was made: https://forum.nexonm.com/forum/nexon...ar-matchmaking

5) does the company consider sandbagging an issue that has been solved? If the answer is yes, could you provide statistics and examples of how this issue has been solved? If the answer is no, do you consider sandbagging as a problem of the game?

For this, I would simply just reference the Dev Q&A that was done. This stuff does take time but we are paying attention.

6) in later ages war is very expensive. do you consider the loot gained by winning a war balanced with the cost of the war? Gold and food loot is around 4x higher than oil loot relative to storage capacity. Is this somehow intended?

This is something that I've personally surfaced since being here. Anything to do with World War has to be heavily reviewed and impacts from changes tested.

7) when players have a crash because of game servers problems, do you consider 100 crowns a proper compensation for losing all army?
Related to this, do you consider fair the price to buy resources in the game shop?

We've discussed this multiple times. Crashes can happen for any number of reasons but we do try to credit users who've lost their units. If you've lost sale troops/etc, please make sure that you include that in your support ticket.


Do you think we will get a May state of the nations? If so, I think it would be a great time for a few hot community topics to be addressed, and would probably go a long way to make your players happier. Can we help suggest topics for it?

Yes, we have something in the works and absolutely! Feel free to hit me with a PM!

1) Sandbagging - any news here? 9 months since first post recognizing it as a bad problem, 2-3 months since AMA, no changes still, and problem feels worse than ever. Bringing 5 iron age alts to create a mismatch is still significantly better for a team than bringing 5 skilled players. Any plans to take one of the dozens of great suggestions that would eliminate this (and still allow the top heavyweight teams to be on top of the leaderboard)

BHG will be speaking on this soon. No ETA just yet but its still being reviewed.

2) War weight glitch for max atomic bases - getting worse and worse every single day, basically like sandbagging, but instead its an account that is stronger than any other


3) Chat server - its so disruptive to being able to communicate and have fun in the game. Its been horribly broken for 2 months, and really hasnt worked well in nearly 6 months. Are you working on it?

BHG is on it! They will be providing more information soon. https://forum.nexonm.com/forum/nexon...-recent-update

4) Friendly challenges - this was probably one of the better received features you've put in in recent memory, but its been broken every time you tried. Is it coming back? When?

We plan to bring this back very soon! We're excited that it was so well received.

5) Pay to Win - most people here see the need for BHG to make $$ with the game....but specifically bazooka towers, Elephant Archers, and a few other outliers seem to be so imbalanced and are now the determining factors in most late age wars, eliminating skill. Its really super frustrating. People have given such good feedback, but there has literally been zero communication from BHG. I think there could easily be a happy medium, there are plenty of strong troop cards that are out there that people would be willing to buy in their place (I know I would). It also seems to go 100% against Nexon's charter of "Play to win not Pay to win". Whats going on here?

6) Is there anything we have to look forward to?

Of course but I'm not able to speak about it just yet, so stay tuned!

 

[Prodigal Clint]

I'm sorry but it's been almost a year of sandbagging now, how hard it is to just not take into account the bottom 20% (or whatever percentage you determine to be best) of a team from the teams war ranking? It literally seems like a few key strokes and changes to code.... days turned into weeks, weeks into months, months into almost a year now. Yet you acknowledge it as a problem and have attampted zero fixes, yet you push out bugged new stuff all the time (stuff that makes $$ i might add).. How many big spenders and moderate spenders have stopped spending because of this in one way or another, i can not even begin to imagine. Myself, I used to easily spend $40-$100 a month on this game. The past 6 months, havent gotten a single crown pack because of these issues. The time to act is NOW, players are leaving in Droves every single day.. I know because I speak with many of them.


I know you do your best Nb4powerup, but the player base is fed up, especially given the spending requirements at high level war w the recent introductions.. The least you can do is fix the atomic building glitch and TRY a single thing to fix sandbagging... its literally minutes of changing the code.. Thank you.

 

[Quovatis]

Thanks for the responses.

I'd really like the pay to win question answered, however. It was just ignored, despite many player threads about it.

 

[Nb4powerup]

I'm waiting for an official statement. I don't want to post my opinion as that wont be helpful for anyone.

 

[Quali]

Thanks NB4. I was unaware that people are able to "glitch" extra tactics with crowns? Is that actually happening? If so, will that get fixed soon? I hope so.

 

[Wendy]

Nb4powerup thank you for your quick answer. I totally agree on answer n 2 it's too early to have stats about the matter
however I have to ask you to answer to question n 3 that is the most important to me. Thank you again

 

[yemen]

Good answers, reasonable if not completely satisfying, and quickly provided. Props to Nb4powerup.

 

[benjieland]

7) when players have a crash because of game servers problems, do you consider 100 crowns a proper compensation for losing all army?
Related to this, do you consider fair the price to buy resources in the game shop?

We've discussed this multiple times. Crashes can happen for any number of reasons but we do try to credit users who've lost their units. If you've lost sale troops/etc, please make sure that you include that in your support ticket.

false
I lost all my troops after a victory, with bonus surviving troops, including extra troops that I had not or used
I contacted the technical department and they told me clearly that he could do nothing.
It was a week ago

 

[Wendy]

This is something I have heard more than once this week

 

[GailWho]

Omg! I wrote a post in my notes nearly exactly like yours and Wendy's post but didn't post it.

 

[Andrewdsz]

I posted screen shots and the troop cards I lost during ww. No one gives a shit. The nexon Cs just tell me they are sorry. They will investigate these kind of matters. Thanks for supporting the game. That's 5$ I paid per attack right there.

 

[LordJestix]

I posted screen shots and the troop cards I lost during ww. No one gives a ****. The nexon Cs just tell me they are sorry. They will investigate these kind of matters. Thanks for supporting the game. That's 5$ I paid per attack right there.

Buying one time use items is throwing your money away anyways.

 

[LordJestix]

Thanks for the responses.

I'd really like the pay to win question answered, however. It was just ignored, despite many player threads about it.

I would guess it will continue to be ignored as are the threads of users saying remove those p2w items from the game and all of their other p2w changes made in the last few updates.

Other than the generic answer you got, i wouldnt expect to hear anything different.

 

[S_How]

Yes, Ive been denied troop tactic refunds that I actually paid for, as recently as this week, for the lost stars in war glitch

 

[Bowmore]

I had a 100% war attack register as 18%, and of course won zero loot, lost all the troops and tactics. Reported to CS and got no compensation at all. They sent me a link to a post from last year about the Battle Refactor as explanation. I'm done with wars. The risk/reward doesn't make sense anymore, especially when the company won't make the player whole when losses are incurred due to bugs in the game system. Then you consider the horrible matchmaking, flawed player rankings, pay-to-win elements, and stupid battle AI and there just aren't a lot of incentives to participate in war. Too bad, since World War could (and should) really be the most entertaining element of this game, but instead its the most frustrating.

 

[LordJestix]

I had a 100% war attack register as 18%, and of course won zero loot, lost all the troops and tactics. Reported to CS and got no compensation at all. They sent me a link to a post from last year about the Battle Refactor as explanation. I'm done with wars. The risk/reward doesn't make sense anymore, especially when the company won't make the player whole when losses are incurred due to bugs in the game system. Then you consider the horrible matchmaking, flawed player rankings, pay-to-win elements, and stupid battle AI and there just aren't a lot of incentives to participate in war. Too bad, since World War could (and should) really be the most entertaining element of this game, but instead its the most frustrating.

I gave up on wars too. It should be the main part of the game but its utterly trash with all of its issues and p2w features.

I can loot so much more via raids than the resource commitment it takes for me to try and 5 start the highest possible base i can. So ill continue to grind walls and upgrade my base and if/when they decide to fix a lot of these glaring issues, then and only then will i return to wars.

 

[S_How]

Do you think we will get a May state of the nations? If so, I think it would be a great time for a few hot community topics to be addressed, and would probably go a long way to make your players happier. Can we help suggest topics for it?

Yes, we have something in the works and absolutely! Feel free to hit me with a PM!

I guess no May state of the nations after all? Btw, no PM needed, all the suggested topics were in the post. I saw you answered many, which is nice, but Im really looking for more, specific information.