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Guest
Guest
Issue: Updating to 3.7 does not complete (Android)
Description: Some players cannot complete the update to 3.7 i they have an SD card
Status: Investigating. In the interim, a community provided workaround is to remove the SD card, perform the update, and then remount the SD card
Issue: Troops behave contrary to expected
Description: Some troops may ignore intended targets/behave contrary to description
Status: Investigating
Issue: The "Collect" remains available after collecting war loot if the player does not have a Refinery
Description: After collecting war loot, the Collect button still appears on the Command Post. This is due to the inadvertent inclusion of oil for players who do not have a Refinery. Clicking the Collect button after getting your war loot results in no further loot being granted.
Status: Investigating. We are also working on a change to the "Collect" button which will disable it upon the initiation of a new war.
Issue: Players do not get any, or partial World War Loot
Description: Players receive partial or no loot after War
Status: Investigating. Please contact CS if you are still seeing an issue so that we can track the extent of the issue
Issue: Offensive and Defensive Troop donation does not match
Description: Players are not seeing the correct number of troops to donate/receive in World War
Status: Investigating.
Issue: Players get a black screen/cannot log in
Description: Some players cannot log in/get a black screen upon loading the game
Status: Investigating. Please contact CS so that we can fix your account.
Issue: Players incorrectly lose attacks in World War
Description: Player attack counts can sometimes be incorrect during World War.
Status: Investigating. Please remember that there is NO Scouting in World War - if you click Attack, you are committed! Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.
Issue: Players cannot search for World War
Description: Players queueing for War may see the error "Could not begin searching for World War at this time".
Status: Investigating. Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.
Issue: Devices that are on the border of minimum requirements crash in World War
Description: Devices that are marginally above the minimum requirements for running DomiNations may see worse performance in World War battles.
Status: Investigating. We try our best to ensure that as many devices can support the game as possible; however, certain devices will inevitably fall behind. We are deeply sorry for any frustration this may cause to the users of these devices.
Issue: Players see random "Longdude" alliance in results screen
Description: After completing a War, the War Report shows a random fictional alliance with 0 is all fields
Status: Investigating. This is currently being investigated and players should report issues to CS so that we can track the severity and extent of the issue.
Issue: Alliance chat window: troop donation requests are not updating correctly
Description: The message that you received the troop does not appear unless you have the chat slider open.
Status:Investigating.
Description: Some players cannot complete the update to 3.7 i they have an SD card
Status: Investigating. In the interim, a community provided workaround is to remove the SD card, perform the update, and then remount the SD card
Issue: Troops behave contrary to expected
Description: Some troops may ignore intended targets/behave contrary to description
Status: Investigating
Issue: The "Collect" remains available after collecting war loot if the player does not have a Refinery
Description: After collecting war loot, the Collect button still appears on the Command Post. This is due to the inadvertent inclusion of oil for players who do not have a Refinery. Clicking the Collect button after getting your war loot results in no further loot being granted.
Status: Investigating. We are also working on a change to the "Collect" button which will disable it upon the initiation of a new war.
Issue: Players do not get any, or partial World War Loot
Description: Players receive partial or no loot after War
Status: Investigating. Please contact CS if you are still seeing an issue so that we can track the extent of the issue
Issue: Offensive and Defensive Troop donation does not match
Description: Players are not seeing the correct number of troops to donate/receive in World War
Status: Investigating.
Issue: Players get a black screen/cannot log in
Description: Some players cannot log in/get a black screen upon loading the game
Status: Investigating. Please contact CS so that we can fix your account.
Issue: Players incorrectly lose attacks in World War
Description: Player attack counts can sometimes be incorrect during World War.
Status: Investigating. Please remember that there is NO Scouting in World War - if you click Attack, you are committed! Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.
Issue: Players cannot search for World War
Description: Players queueing for War may see the error "Could not begin searching for World War at this time".
Status: Investigating. Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.
Issue: Devices that are on the border of minimum requirements crash in World War
Description: Devices that are marginally above the minimum requirements for running DomiNations may see worse performance in World War battles.
Status: Investigating. We try our best to ensure that as many devices can support the game as possible; however, certain devices will inevitably fall behind. We are deeply sorry for any frustration this may cause to the users of these devices.
Issue: Players see random "Longdude" alliance in results screen
Description: After completing a War, the War Report shows a random fictional alliance with 0 is all fields
Status: Investigating. This is currently being investigated and players should report issues to CS so that we can track the severity and extent of the issue.
Issue: Alliance chat window: troop donation requests are not updating correctly
Description: The message that you received the troop does not appear unless you have the chat slider open.
Status:Investigating.
