Excellion
Approved user
- Joined
- Apr 10, 2015
- Messages
- 180
My ally, Invincible, has won every war we have participated in since before Glory began. We have a string of over 50 consecutive PERFECT war scores. That record is in jeopardy due to a bug. This bug has existed for over a year. Any other quality game provider would have treated this issue as the highest priority and fixed it long ago. This issue should be treated as an EMERGENCY and prioritized over any new development.
The specific issue is player attacks are not being properly recorded during war. Early today, Charlie, one of our top members, completed a 5 star attack on an opponent's base. Upon completion, he witnessed the war screen show 5 stars, he saw his name on the Battle Report and then returned to the home screen where he rebuilt his lost forces. A short time later, he saw the "circle of death", disconnected, and when he reconnected he realized his war attack was not recorded. What the heck?
A short time later, I went to rectify the matter. I attacked based 2. I recorded the attack. I completed a 5-star attack and attached is a screenshot from the video I recorded. Please notice the following:
1. You can see the graphic explosion over base #2 along with 5 lit stars below the base.
2. You can see that base 2 (player named Hope) is selected and it shows the Top Attacker as myself (Excellion) with 5 stars 100% being recorded.
3. In the upper left you can see our ally has earned 175 stars this war. It is a 35v35 war and that is the maximum stars possible.
After witnessing everything in order, I stopped the recording, went to my home screen, remade tactics / troops / etc and went about my day. A short time later someone asked me when I was going to attack. I explained I had already attacked, but they informed me the results did not show. I took a look at the War screen and was shocked to see our score had been reduced to 174, my name was removed as the Top Attacker and the base only showed 4 stars.
Please also note there should be no connectivity issues found on our end. It is our ally's practice, before every war attack, to reboot their device to clear memory. You will notice in our ally chat that Charlie and I both specifically typed "rebooting" along with our base target prior to attacking. For myself, I can share the following:
A. I use a Nvidia Shield tablet. It is specifically a gaming tablet. I purchased it brand new direct from Nvidia this year. If it is not the top device the game can be played on, it is one of the top devices.
B. I play from home on wifi. I have ZERO connectivity issues. In fact, I was streaming Amazon Prime (similar to Netflix) during the attack and there was no interruption at all. I also play Clash of Clans and, in over 2 years of playing CoC, I have never disconnected while on wifi.
C. Before every attack, including today's, I Close All open apps and reboot my tablet. Next, I load Dominations, then SCOUT the base so as to load it in memory. Lastly, I start the recording app and attack the base.
Every step humanly possible on my end has been taken to ensure a solid gaming experience.
On behalf of my allymates I can say we play this game for FUN and COMPETITION. The highest form of the game is WAR. We are a top 30 ally. It is already frustrating enough to be matched with opponents where we lose literally 20 times more glory in a loss than we gain with a win. If you check our past 2 previous wars, we earned "6" and "11" glory respectively, while risking over 1000 glory with each loss. If Nexon is going to force allies to war against such massive odds, we absolutely must have reliable war results.
We respectfully request a Nexon employee respond directly on this topic. We request our war score be properly adjusted based on the evidence (a video can be provided if more evidence is desired). We further ask this bug be prioritized and resolved immediately. Lastly, we were informed a solid year ago that War Replays would be available "soon". These replays would help provide evidence of issues such as the one below. We don't care about new ages, new features, new troops. We care more about the existing game being fixed.
Kind Regards,
-Excellion
The specific issue is player attacks are not being properly recorded during war. Early today, Charlie, one of our top members, completed a 5 star attack on an opponent's base. Upon completion, he witnessed the war screen show 5 stars, he saw his name on the Battle Report and then returned to the home screen where he rebuilt his lost forces. A short time later, he saw the "circle of death", disconnected, and when he reconnected he realized his war attack was not recorded. What the heck?
A short time later, I went to rectify the matter. I attacked based 2. I recorded the attack. I completed a 5-star attack and attached is a screenshot from the video I recorded. Please notice the following:
1. You can see the graphic explosion over base #2 along with 5 lit stars below the base.
2. You can see that base 2 (player named Hope) is selected and it shows the Top Attacker as myself (Excellion) with 5 stars 100% being recorded.
3. In the upper left you can see our ally has earned 175 stars this war. It is a 35v35 war and that is the maximum stars possible.
After witnessing everything in order, I stopped the recording, went to my home screen, remade tactics / troops / etc and went about my day. A short time later someone asked me when I was going to attack. I explained I had already attacked, but they informed me the results did not show. I took a look at the War screen and was shocked to see our score had been reduced to 174, my name was removed as the Top Attacker and the base only showed 4 stars.
Please also note there should be no connectivity issues found on our end. It is our ally's practice, before every war attack, to reboot their device to clear memory. You will notice in our ally chat that Charlie and I both specifically typed "rebooting" along with our base target prior to attacking. For myself, I can share the following:
A. I use a Nvidia Shield tablet. It is specifically a gaming tablet. I purchased it brand new direct from Nvidia this year. If it is not the top device the game can be played on, it is one of the top devices.
B. I play from home on wifi. I have ZERO connectivity issues. In fact, I was streaming Amazon Prime (similar to Netflix) during the attack and there was no interruption at all. I also play Clash of Clans and, in over 2 years of playing CoC, I have never disconnected while on wifi.
C. Before every attack, including today's, I Close All open apps and reboot my tablet. Next, I load Dominations, then SCOUT the base so as to load it in memory. Lastly, I start the recording app and attack the base.
Every step humanly possible on my end has been taken to ensure a solid gaming experience.
On behalf of my allymates I can say we play this game for FUN and COMPETITION. The highest form of the game is WAR. We are a top 30 ally. It is already frustrating enough to be matched with opponents where we lose literally 20 times more glory in a loss than we gain with a win. If you check our past 2 previous wars, we earned "6" and "11" glory respectively, while risking over 1000 glory with each loss. If Nexon is going to force allies to war against such massive odds, we absolutely must have reliable war results.
We respectfully request a Nexon employee respond directly on this topic. We request our war score be properly adjusted based on the evidence (a video can be provided if more evidence is desired). We further ask this bug be prioritized and resolved immediately. Lastly, we were informed a solid year ago that War Replays would be available "soon". These replays would help provide evidence of issues such as the one below. We don't care about new ages, new features, new troops. We care more about the existing game being fixed.
Kind Regards,
-Excellion
