War attacks not registered lost cards not fun fix this now!!!

Chadwicke

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Apr 11, 2016
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And yet we are supposed to upgrade to digital age in a few weeks buy crowns new level troop cards speedups wall manuals and all the other crap for war attacks that one we pray doesn't crash and now we also have to pray that they even count at all meanwhile 4 cards per attack are wasted come on BHG_Muet TinSoldier do the right thing for once delay this new age by 6 months fix the game and get the right compensation to the players
 

Chadwicke

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Come on tell us in real talk why you even believe this game is close to ready for a new age the previous age and the entire year has been space bug fest broken assult rally fix to war that wasn't broken until it was messed with now double broken, crash base bug , now war attacks that have a better chance not to count than to count , put whoever is in charge of the point of sale to be on the game point of sale never has issues
 

Chadwicke

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Until every issue is fixed they have to be stupid to think that any additional content wont not only be broken but cause the existing issues to be crippling . This will take 4-7 months to fix without a new age 2-5 years with one , so they answer to the question that is being asked of them and not answered time and Time again will apparently be answered with what action they take if the release is not delayed people may as well say their goodbye now and accomplish whatever you need or want to do in the game now over the next 20 days as it's hard to say what will or not work assuming anything will work then
 

StarTrekAlliance

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Jul 29, 2018
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In our current World War, Star Trek alliance has lost 3 attacks due to not registering, and yes, this is very frustrating. I hope they resolve this issue very soon. This not only impacts players whose attacks did not register, but the entire War Team. If we lose this War, all Troop Cards spent were wasted. Our team has the lead currently; I hope we can hold on...
 

Mountainking

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Aug 12, 2016
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BHG_Muet Popintless to tag TS on this. This is absolutely ridiculous. The pinacle of incompetent money grabbing first mentality. Instead of putting absolutely heinous and mouth dropping level to jump to SA which I am sure is a half ass half baked bug ridden upcoming update, about time you fix your bugs and not limited to the SA WEIGHT BUG, atrocious matchmaking, cheating and glitches.

I lost an attack too on a no1 base this war but guess what? Complaining for some shit cards? FO.
 

MLMMLK

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Dec 2, 2017
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Same experience here...our alliance lost numerous battles as they did not register. I suspect our opponents are experiencing the same thing.

I hope when the war is over that it will at least register the victory...

Edit: (So far, we lost 9 attacks and our opponents lost 8)
 
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Ganesh

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Jun 1, 2017
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Both our alliance and opponent lost a dozen wars not registered... this is a serious issue, so many troop cards wasted... hope you will at least show some attention and reply the cs inquiries properly
 

Dvicious

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Feb 8, 2018
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Yeah. It’s a pretty major issue. Genuinely surprised no one showed up to address it since it happened in the middle of the week during business hours. Didn’t expect them to fix it immediately or make everyone happy, but it’s surprising/disappointing that they seem to have just stuck their heads in the sand.
 

Ellessar

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Dec 11, 2015
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I won both attacks in WW, both 5 stars, using 5 troop card total and both not registering! So frustrating!
 

Spaceboy

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Aug 18, 2016
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Same her. We stop warring till this is FIXED .. DEV..stop watching Youtube and get back to WORK !!
 

TinSoldier

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We are investigating this issue.
Thank you for all who provided details to our CS team!
 

Horsepower

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Aug 26, 2016
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TS, what exactly does investigating mean and what kind of timeframe are we talking about here? Reason I asked is because we’ve been told in the past for other bugs you were investigating. Often, those investigating processes have taken you weeks and months. Also, do you realize that many CS reps are not even aware of this problem.

All wars are broken right now. Hopefully most alliances are suspending wars right now. On another note, BHG needs to strongly consider postponing Digital Age until spring. The majority of your player base does not want Digital age this soon especially since we have the many war and matchmaking bugs. These things need to be totally fixed first. You have not done this. Please postpone Digital age.
 

RizzoYizzle

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Apr 3, 2019
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You know what sucks even more?! When I explained to CS what had happened, they gave me 3 Motor Machine Gun tt’s as comp. what a slap in the face! I realize they can’t fix the lost attacks, but at least give us back the actual tt’s and Mercs that have been lost!
 

BeerMan

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May 10, 2017
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You guys have all been around long enough to know what's going on here... They are making some tweaks for the upcoming release and it has rolled out on some of their servers, causing instability. It may be more noticeable now since it affects WW, but this kind of thing happens with every major release. Not defending it, just saying we should be used to it by now.
 

Chadwicke

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BeerMan your right that is what caused it and by experience this is minor compared the the bugs that will go live with it
 

TinSoldier

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The War attack issue is partly a server failure issue, and partly a timeout (delay) issue. We are exploring the cause and possible fix for both.

These issues are intermittent, so it's difficult to offer a workaround that is reliable. It's also difficult to say if it may affect your first attack, second, both, or neither.

Your attacks are being tracked in your personal attack logs, but the missfire comes between there and the World War result (hence the use of one attack).

Again, I'd like to thank you all for providing examples for our CS team to look at. We hope to have the issue fixed as quickly as possible, but don't currently have an accurate estimate as to when that will be. Happy to update as we know more.
 

Horsepower

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Aug 26, 2016
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TS, in your post you didn’t address this. https://forum.nexonm.com/forum/nexo...61443-poll-delay-the-digital-age-release-pluz

The majority of players want Digital age postpone. Please ask your team not to ignore this. We are your player base and we’re talking to you. There is no logic in not postponing it. Even you must admit there are to many bugs to fix first. These are important bugs and they all relate to wars. Talk with Muet and who runs the show at BHG. This game is not ready for that age update. Please reply.
 
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