Excellion
Approved user
- Joined
- Apr 10, 2015
- Messages
- 180
The following link clearly shows our ally member completing a 5 star war attack: https://www.youtube.com/watch?v=6nK5Xbya0O0&app=desktop
The video is one our member made during the attack. Below is a screenshot of what the war screen actually shows....4 star 89% attack.
http://imgur.com/fek8PcR
Our ally, Invincible, is extremely proud of our war record. We have won 33 consecutive wars. In fact, our current opponent is one we have fought and beat just last week. Our expectation was to have a decisive victory in this war. We have been plagued by numerous bugs and issues which, if not fixed, leads to a very strong chance we will lose this war.
Bugs happen. We get it. But there have been so many bugs this war, and they have been so severe, we simply cannot overcome them all. No one can.
1. We have an organized system of attacking. At the start of war, half our members could not make their planned attacks due to the poor rollout of the current update. Specifically, members were unable to attack their target and received an error message stating they needed to update their game. The Apple update was unavailable, and we had no knowledge as to when the update would be made available. The 24 hour war countdown was going and we couldn't wait, so members had to attack the wrong bases. This should simply never happen.
I know. It is a known issue. It affected everyone and is resolved now. OK, moving on...
2. Members attacked and earned stars, yet the results often showed ZERO stars were earned. Accordingly, other members attacked these bases which were already defeated. This issue was never resolved.
3. There are only 5 hours left in war for our team. Our members are earning 5 star attacks, yet the war record is showing incorrectly. Look at the video above, a clear 5 star attack. Look at the above screenshot. You can clearly see our 5 star attack was recorded as a 4 star attack. This is a major issue for our ally as our plan is to always 5 star each base, so our members now lose attacks hitting bases that have already been 5 starred.
War provides the highlight of fun in the game. Most wars suck as one side clearly outscores the other. The pinnacle of the game is when two high-scoring allies fight each other. We were all looking forward to that fun, and our ally was robbed of it today.
War is THE reason our members play. If the game did not have war, our ally would not exist. I have multiple members talking about permanently leaving the game as a result of today's issue. If we can't have confidence in war results, the game loses all competitive fun. We need a solid solution immediately. We also need your CS team to be immediately available during wars to fix issues on an emergency basis.
PS. Yes, I already opened a ticket with Customer Service. I think we all know what is going to happen. First, they wont respond until after the war is over. There needs to be a "affects current war" or emergency option for tickets.
The video is one our member made during the attack. Below is a screenshot of what the war screen actually shows....4 star 89% attack.
http://imgur.com/fek8PcR
Our ally, Invincible, is extremely proud of our war record. We have won 33 consecutive wars. In fact, our current opponent is one we have fought and beat just last week. Our expectation was to have a decisive victory in this war. We have been plagued by numerous bugs and issues which, if not fixed, leads to a very strong chance we will lose this war.
Bugs happen. We get it. But there have been so many bugs this war, and they have been so severe, we simply cannot overcome them all. No one can.
1. We have an organized system of attacking. At the start of war, half our members could not make their planned attacks due to the poor rollout of the current update. Specifically, members were unable to attack their target and received an error message stating they needed to update their game. The Apple update was unavailable, and we had no knowledge as to when the update would be made available. The 24 hour war countdown was going and we couldn't wait, so members had to attack the wrong bases. This should simply never happen.
I know. It is a known issue. It affected everyone and is resolved now. OK, moving on...
2. Members attacked and earned stars, yet the results often showed ZERO stars were earned. Accordingly, other members attacked these bases which were already defeated. This issue was never resolved.
3. There are only 5 hours left in war for our team. Our members are earning 5 star attacks, yet the war record is showing incorrectly. Look at the video above, a clear 5 star attack. Look at the above screenshot. You can clearly see our 5 star attack was recorded as a 4 star attack. This is a major issue for our ally as our plan is to always 5 star each base, so our members now lose attacks hitting bases that have already been 5 starred.
War provides the highlight of fun in the game. Most wars suck as one side clearly outscores the other. The pinnacle of the game is when two high-scoring allies fight each other. We were all looking forward to that fun, and our ally was robbed of it today.
War is THE reason our members play. If the game did not have war, our ally would not exist. I have multiple members talking about permanently leaving the game as a result of today's issue. If we can't have confidence in war results, the game loses all competitive fun. We need a solid solution immediately. We also need your CS team to be immediately available during wars to fix issues on an emergency basis.
PS. Yes, I already opened a ticket with Customer Service. I think we all know what is going to happen. First, they wont respond until after the war is over. There needs to be a "affects current war" or emergency option for tickets.
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