5/2/2015 -- Negative Crown Amounts

[TheWise]

UPDATE -- 5/4/2015: We've completed game account restores for those players affected by negative Crown amounts. If you are experiencing otherwise, please reach out to us using any one of the below methods. Thank you!

As a result of the the two server maintenances today, certain accounts were impacted and now display negative crowns. If you're an affected account, please reach out and contact Customer Support via the method below:

Submit a support request by sending us an in-game Customer Support ticket: Settings > Customer Service > Report Issue

If you're posting in these forums regarding your negative crown amounts, please include your player ID (found in the Settings > Customer Service window) and ensure you report the issue using the in-game Customer Support flow so we can properly track and fix your account.

Thank you all for your patience on this issue.

 

[JSnow]

Player ID: 4793922

I'm still in negative crowns -_- you said you have fix it but the only thing you have fix is the Level, Medals, and Alliances..
Please give back my crowns. I also send some reports since after the maintenance when i lost my crowns and still I don't have my crowns.

 

[uniform power]

you said that the problems are all fixed, well I never got back my medals! I lost over 150 my player ID is 3961073 and I bought already a $99.99 crowns and twice for $9.99 I am thankfully not missing crowns but I worked hard for those medals and i need it back

 

[ShadDoUrden]

Hello to all,

I made a first demand(request) 47725 (at 2h30) then one second 55509 (at 14h27). (hours in french GTM+2)
Playerid=1631577
I concerns(marigolds) is whom before of crashed I was has 998 award a medal, I made my victory I came down again in 700 medal have my is saying paid off I am now 880 medal furthermore since the bug I redid of numerous fights(disputes) multiplayer what makes that I have of to gain(win) still one 50/60 medals. That I ask that we put me at least has 1100 award a medal! Crowns in the limit I me in madman.

Cordially!

I yours has to specify that I continuous to play by me what is more I did not receive any piece of news(short story) medals I am at present 916 there and naturally I think of finding my 11xx in the evening but thus my 300 medals lost I sits(bases) me above?

 

[tnbuddy]

OK well now my crowns are over 26,000. I know it said there would be some compensation but that is so many more than I had (1,200 or so) it must be another error. Posting this may seem dumb, but if I didn't report it I'd feel like I was ripping off people who spent real money for them.

Player ID 731724

 

[MajorParker]

Although it was missing crowns, not receiving negative crowns, I thought I should still post it here - after all, missing crowns is missing crowns, I could not sit there watching my newly bought crowns taken. My game id is 4230708, and below is the ticket (57323) I submitted, which described the incident pretty well:

Around 8:56am, EDT, May2, 2015, I bought 2500 crowns($19.99 option in game) and thought to use them later. Before I left I remember the amount of crowns was over 2700, near 2800. But some hours later when I came back I saw the crowns became 285, as if the purchase was rolled back. At the beginning I thought it was some simple errors and submitted one in-game ticket about this. But then I noticed that this was a little part of the whole game issue. As I saw you were trying to resolve it, I just did not submit more tickets. HOWEVER, just some moments ago I logged in, found the crowns was NOT back, while the officials declared the issue was resolved. I thought I had to something to remind you that there were not only people suffering losing crowns by receiving a negative crown balance; there were people, at least I, and some others in the comments, suffering losing (newly-bought) crowns by finding their purchase vaporized, while no actions were done for these missing crowns. I had already sent another in-game ticket for this unsolved issue, and hope you could give me some proper help. I had to say that if this one was not able to be resolved, I would not dare to put money into your games again. Thank you.

 

[Endolyne]

Negative crowns after the second maintenance.

ID: 4986136

 

[Adrasteia]

Greetings!

We have recently posted an update regarding the recent account issues, and that can be read here. Please note that as we are working on that, we will now be closing this thread and ask that for reporting continued issues, such as this one, that you submit a ticket through our Customer Support department. Doing so will help expedite the process and allow us to resolve your issue in a timely manner.

To contact Customer Support:

From within DomiNations, go to Settings --> Customer Support. If you cannot log into DomiNations, please click here.

Thank you so much for your patience and understanding while we work on resolving these issues. We greatly appreciate it!

 

[Eliz11]

ID:4520852 I had around 1300 crowns. But only got 76 back after maintenance. Please fix it asap.

 

[Aspen]

Hi, still have problem with negative amount . This is post #3. Cannot play and cannot defend in full power. Loosing the games. Now -14000. But supposed to be + 14000. If not helping will request dispute with credit card. Sorry but don't have any other way. Thanks.

 

[Aisina]

From other thread in case it was missed. Its been hours, getting very annoyed now.

ID: 4933065

Still in minus crowns (after maintenance). Spent a fair bit on them last night and not able to use them, worried about spending more on this game

 

[Eagle]

Player ID - 2118663. Lost of medals and crowns, being attacked all day yesterday and today but nothing in history and losing resources all the time and this was after the maintenance that fixed it. Can you please fix, thanks

 

[Shelly Sands]

ID # 2059810 the amount of crowns restored is incorrect. Please fix thank you for your time

 

[Aspen]

ID 3601001 please restore ASAP. Cannot play. Negative crowns. Getting attacked and cannot defend.

 

[BobDob]

I've sent 2-3 emails today in-game, posted a thread and now this message. I still haven't had my -23000 crowns turned positive. Would appreciate some help.
Player ID: 2689385

 

[Pino29]

I've sent 2 emails already regarding the negative crowns. This is frustrating and would appreciate a fix. player id=4923577

 

[Arekville]

User ID: 2033865 Lost crowns...again. This is getting ridiculous. Please see my in game service request which sums up my position on this and other issues.

 

[Arekville]

Ok, see that my forum posts are disappearing. I won't assume malice; rather I will assume the forums to be as buggy as the game. User ID: 2033865 Lost Crowns: -10k + Second round of crown issues. Please review my service request ticket for my thoughts on the matter. Thank you!

 

[Arekville]

Why is my new post showing up at the bottom of page one?

 

[metloans]

3701315 I am missing about 1100 crowns.... I just bought starter pack yesterday.... please fix this asap How do you allow this kind of error. ..... I now have minus 181..... fix this

 

[Schmu]

ID: 3639698
-27,413 crowns at the moment....