Customer ID: 954997, IGN: Viper, Alliance: Chicago Mafia
I have sent several messages via the in-game customer service message system, since last Friday, and had not one single reply. I have created a thread on these forums now and, guess what, no reply.
What is going on? My account is getting constantly screwed up every time your servers crash or you do "server maintenance" (which seems to be a euphemism for screwing up everybody's accounts).
I get attacked and people can loot 90% of my gold, the game indicates I have been attacked but there is no record of it and I still have to reset all my traps/spikes, medals have gone missing again in the last 24 hours, I am getting attacked by ridiculously advanced opponents (levels 82-94 versus my level 54) with no chance of defending against them, the servers crash during a battle and I lose my entire army and mercenaries.
All this on top of the previous farce where i ended up with -1576 gold and lost 450 medals after your "server maintenance" a couple of weeks ago.
And there are many people on here reporting that they are also getting NO REPLIES when they raise problems.
So what is going on? I am getting totally fed up with this. I have invested my money and time in this game and should not be having to have this rant, but how else to actually get somebody at Nexon to FIX THE PROBLEMS?