Alliance Level Reset

[TinSoldier]

Hello Leaders!

Over the weekend, we encountered a server error, and observed a number of Alliances have been reset to level 1. We began investigating the issue, and are working on getting a fix out to all of our Alliances.

We will update this thread as more information becomes available.

Thank you for your patience as we correct this error.

*** UPDATE (18:15 UTC 10/16/2017) ***
Alliance levels are being restored, and affected Alliance members are being messaged directly in-game.

Thank you for your patience!

*** UPDATE (10:45 UTC 10/16/2017) ***
Some Alliances are reporting not seeing their levels return yet. Please contact Customer Service so we can track your Alliance's level restoration properly.
Thank you!​

*** UPDATE (14:00 UTC 10/17/2017) ***
We have assembled the updated list of Alliances that are still reverted thanks to your reporting and an internal investigation. We are working to restore levels to all remaining Alliances.

Thank you for your continued patience as we work to restore your Alliance Perks.​

*** UPDATE (21:30 UTC 10/17/2017) ***
Alliances are being restored to their correct level. We are spot checking Alliances to ensure Alliance Perks are again being counted.
Thank you for your additional patience and understanding as we sorted through this issue!

 

[Krieg]

*** UPDATE (14:00 UTC 10/17/2017) ***
We have assembled the updated list of Alliances that are still reverted thanks to your reporting and an internal investigation. We are working to restore levels to all remaining Alliances.


TinSoldier we in The 1st Dynasty have been trying CS for the last 4 days. Only got the same canned answers.

 

[Bobby lucky]

As I checked, nearly almost all alliances was changed to their previous perk, but we still didn't!! so annoyiNg!!

lucky fighters : friendly, serious

 

[Tsamu]

Can we have another update please? How many alliances are left to fix? Are they being fixed individually? How long does it take to fix each one? How many people are working on the task? Can we save you some time and tell you what level we should be?

 

[Bobby lucky]

4 days passed and nothing happened about changing perk in Lucky fighters1!! why?!! we are disappointed and sad.

lucky fighters: friendly and serious

 

[DubStep]

I've done all asked, my alliance is still stuck at level 1. We can't join wars like this. I'm being attacked and losing resources that I normally wouldn't even be holding because I would have had what I'm saving towards from war loot. Now it is a slower grind through no fault of my own.

 

[Boss99]

Our Alliance "No Limits" was lucky and got restored to level 8. Thanks for that. BUT:

- the alliance-eps of the WW, which ended after the bug occured, were not added and lost
- in the new started WW, the perk of addional three troop spaces for donating, is still not working. We only can donate the origin troop-space for defending
- the compensation (i got a yumi-samuraj-army) is ridicolous and offensive, as we couldn't do war for more than four days, as we had to spend a huge amount of stronghold-troops to win our last WW, due to the fact our opponent was not tiggered by these bug, and especially as the handling of these bug by CS was distarous (again).

I really love this game and so do my alliance-mates and lots of other players, but this time nexon should really think about an adequate compensation if they do not want to lose a big amount of active and paying users.

 

[mkm1g15]

TinSoldier I know you guys get a lot of heat, thanks for acknowledging the issue and reacting quickly. We got reset back to our original level a while ago.

 

[Tsamu]

The compensation was hugely inadequate. Had to spend extra to win the war where we were affected but opponents were not, no war for 3 days, loss of AXP gained from last war. We really should be made whole on the AXP if nothing else.

 

[Pepyto]

My fortune teller just told me, next event will be double war loot & double alliance xp

 

[Tsamu]

My fortune teller just told me, next event will be double war loot & double alliance xp

But only for alliances affected by this issue. Otherwise the unaffected alliances get even further ahead.

 

[Pepyto]

Hahaha ok, but iam not asking, just predicting ✌