Troop Donation bug

[Rayme]

Troop donations are stalling or failing between my accounts. This has been an issue for a week Or so. I donate from acct. 1 to acct. 2 and it doesn’t show up probably 30% of the time. Same from 2 to 1. I’ve wasted crowns trying to request troops again, only to have it happen again!

anyone else have this issue?

 

[Harlems369th]

Troop donations are stalling or failing between my accounts. This has been an issue for a week Or so. I donate from acct. 1 to acct. 2 and it doesn’t show up probably 30% of the time. Same from 2 to 1. I’ve wasted crowns trying to request troops again, only to have it happen again!

anyone else have this issue?

Hi Rayme,
So you MAY have run into this issue I mentioned last month here, but if you're immediately swapping from one account to another after donating and not seeing it there may be something else going on. It's difficult to track after the Troop Donation is fulfilled, but it's much easier to look into when it's still active. So, if/when you see it again, try to get to CS as soon as possible so they can grab a snapshot of what happened. When the donation is over, it takes quite a bit of time for CS to parse through your account information for what was moved around.