Sniper Tower Bug

[Pokusay]

@BHGAustin @BHGSarah @Davis - The Emissary Hello. Can you comment on the Sniper Tower's firing error? I've attached two screenshots. One shows its activation radius, the other shows the actual first shot. The difference is about 50%. What's the cause? I can't attach the video due to space limitations.

 

[Davis - The Emissary]

@Pokusay Please do not tag Austin and Sarah on your posts. They are extremely busy right now, and it is the job of myself and @Harlems369th to go back and forth with these types of things.

Have you submitted a ticket to my support team? Shouldn't have an issue with the video space issue there, though let me know if you do~

 

[Pokusay]

@Pokusay Please do not tag Austin and Sarah on your posts. They are extremely busy right now, and it is the job of myself and @Harlems369th to go back and forth with these types of things.

Have you submitted a ticket to my support team? Shouldn't have an issue with the video space issue there, though let me know if you do~

I'm trying to send a video to support via the game chat, but it exceeds the 25 MB limit. So, I've contacted you on the forum.

 

[Pokusay]

@Pokusay Please do not tag Austin and Sarah on your posts. They are extremely busy right now, and it is the job of myself and @Harlems369th to go back and forth with these types of things.

Have you submitted a ticket to my support team? Shouldn't have an issue with the video space issue there, though let me know if you do~

I submitted a request to Support. The response was as expected: everything is fine, we don't see any errors.

 

[nobodyknowsthetrouble]

I submitted a request to Support. The response was as expected: everything is fine, we don't see any errors.

That's exactly what I mean when I say that I think it's pointless to write tickets. @Davis - The Emissary

Even if BHG thinks that everything is correct, there seems to be a problem with the description or understanding. Support rarely seems interested in clarifying this (or either doesn't have the time or the detailed knowledge to do so).
For example, you could write that:
- After Attacker entering the detection range, snipers need another 5 seconds to charge their shot due to their slow firing speed. This can make it seem as if the range is smaller, especially when attackers are running towards the tower. Counterevidence would be, for example, leaving soldiers standing at the edge of the 14-square area for a longer period of time.

A “Everything is correct as it is” is not helpful to either side.