For in-game/bug reporting your first step should be to submit a support ticket to us either using the in-game reporting system or head to our
support site and contact us to open a submission form.
While we much prefer you submit a ticket to our support team, you can still post here in the forum. When doing so, be sure to check other threads in this topic to see if anyone else has already shared a similar issue. This helps to quickly gather information of an ongoing issue, and helps to quickly find potential solutions to solved issues.
If there is no existing thread please post a new thread using the following format (please ensure you have linked your player ID to your forum profile as it helps when investigating an issue):
Platform (Android/IOS):
Device:
If PvP issue War/Matchmaking:
Description of issue:
Frequency of issue:
Additional information:
Plat form:Android
For in-game/bug reporting your first step should be to submit a support ticket to us either using the in-game reporting system or head to our
support site and contact us to open a submission form.
While we much prefer you submit a ticket to our support team, you can still post here in the forum. When doing so, be sure to check other threads in this topic to see if anyone else has already shared a similar issue. This helps to quickly gather information of an ongoing issue, and helps to quickly find potential solutions to solved issues.
If there is no existing thread please post a new thread using the following format (please ensure you have linked your player ID to your forum profile as it helps when investigating an issue):
Platform (Android/IOS):
Device:
If PvP issue War/Matchmaking:
Description of issue:
Frequency of issue:
Additional information:
Platform:Andoid
Device:iqoo neo9
I ran into a game bug where 9 days of speed-up items for building upgrades were taken without any effect, and as a result, my main base was targeted maliciously by other players. The support ticket I opened a month ago for a previous bug has never been closed, which made me unable to create a new ticket to contact customer service. My timely follow-up about this new issue on the original open ticket got no response at all for more than 10 hours.
Having no other choice, I used my alternate account to submit a new feedback six hours later. Customer service replied over an hour after the alternate account’s submission, but they flatly denied my losses, claiming that I never used the speed-up items. And they’ve been unresponsive ever since then.
For in-game/bug reporting your first step should be to submit a support ticket to us either using the in-game reporting system or head to our
support site and contact us to open a submission form.
While we much prefer you submit a ticket to our support team, you can still post here in the forum. When doing so, be sure to check other threads in this topic to see if anyone else has already shared a similar issue. This helps to quickly gather information of an ongoing issue, and helps to quickly find potential solutions to solved issues.
If there is no existing thread please post a new thread using the following format (please ensure you have linked your player ID to your forum profile as it helps when investigating an issue):
Platform (Android/IOS):
Device:
If PvP issue War/Matchmaking:
Description of issue:
Frequency of issue:
Additional information:
Platform:Android
Device: IQOO neo9
I ran into a game bug where 9 days of speed-up items for building upgrades were taken without any effect, and as a result, my main base was targeted maliciously by other players. The support ticket I opened a month ago for a previous bug has never been closed, which made me unable to create a new ticket to contact customer service. My timely follow-up about this new issue on the original open ticket got no response at all for more than 10 hours.
Having no other choice, I used my alternate account to submit a new feedback six hours later. Customer service replied over an hour after the alternate account’s submission, but they flatly denied my losses, claiming that I never used the speed-up items. And they’ve been unresponsive ever since then.
Before the bug occurred, I had a total of 9 days and 1 hour of building speed-up items available. I originally planned to use 8 days and 19 hours of them to upgrade my Dock. However, just a few seconds after I applied the speed-up, a network error message popped up on the screen. When I logged back into the game, my Dock was still in the upgrading process (it didn't finish as it should have), but all my speed-up items were completely gone.
Now, your customer service is denying that my speed-up items disappeared at all. I've already wasted 10 hours dealing with this issue, and my entire game strategy has been completely disrupted.
