No download of assets bundle since last update

[Pater]

What the is going on? Since the last update I'm not able to get the download of the assets bundle ! The download ist denied....????
Why could I not request any troops in an fight in our alliance?
I play this game for years and that is not the first time this is happening

 

[GO Mod]

What the is going on? Since the last update I'm not able to get the download of the assets bundle ! The download ist denied....????
Why could I not request any troops in an fight in our alliance?
I play this game for years and that is not the first time this is happening

Hello Pater,

We’re sorry that you’ve run into this issue. We have sent you a direct message to gather more information and help you get this processed through our CS Team.

 

[Pater]

No messages received until today

 

[Davis - The Emissary]

@Pater Do you have an open CS ticket? If you share your conversation ID for your ticket I can follow up with my team.

 

[Pater]

CS Ticket? I don't think so? Where can I get this?

 

[Davis - The Emissary]

In game click on Settings > Customer Support, then click on one of the articles and you should see a 'Chat with us' button at the bottom.
You can also email support@bighugegames.com and our team will check out your account and see what's going on.