Thank you very much for this very detailed answer.
I don't intend to forbid anyone from writing tickets. I'm just saying that, in my experience, it's rarely helpful for general problems.
In my experience, support is only helpful for individual problems, e.g., failed purchases, missing items, etc.
I specifically chose examples of very general (albeit long-term) errors. No tricky edge cases. General errors. Which probably affect everyone.
If the game crashes during combat, my composition of troops and tactics is lost; retrain is not possible. Everything has to be trained individually. Even with the Tactics Blessing, this takes 18 minutes or costs crowns. Generals need either 24 hours or many crowns to become available again. In the past, support has sometimes offered a 1-hour Retrain Blessing as compensation. Even though the blessing isn't bad in general, it doesn't solve the problem. And I'm sure you've had quite a few tickets like this over the years. With the avoidance strategy, in the case of a crash/network error, I only lose a few aircraft and ground troops, which can be restored in 2 minutes.
Since the map was expanded, the left edges have become deadly trap for aircraft. I'm pretty sure there were a few tickets about this over the first months after this update. Nevertheless, the only "solution" so far is this:
https://www.reddit.com/r/Dominations/comments/hcvk63
. Apart from the cyan fields in front of the museum, nothing has been fixed. The picture is still relevant. After 5 years, I have a similar layout on one of the 3 slots and am trying to teach new players at least the basics via the limited in-game chat, because not everyone uses Discord or other external chats. They probably won't write a ticket about it anymore, but the problem still exists. By the way, when you build your first plane, the advisor says that the planes come from the nearest edge. This has been incorrect for (at least) 5 years. This only applied to the old small map.
Some days the game jumps to the inbox more often, sometimes less often. It doesn't change every day. But over the summer, for example, we noticed that you were making some changes in the background, as some weeks were better than others. However, the focus on the inbox is not because there are new messages there; it's the same old texts that have been there for many weeks or months. It doesn't matter whether I'm scrolling through the defense log or just looking at it. The focus on the inbox correlates with the snc/v1/users/[userid]/batch-enc packets in the network. However, there is no feedback about the focus change in the traffic, so it doesn't help you to have a ticket with a player ID; you can't see any more than I'm telling you. Furthermore, I consider this to be a general problem, as it occurs in different accounts in different alliances, at different locations with different networks, on different platforms with different devices. It doesn't break the game, but it is annoying. My personal solution is therefore to only look at the defense log once a week.
Before applying for a job in support, I'd rather do some volunteer work to fix one of the long-term bugs, such as university speedup or airplane paths. ;-)
To get back to the actual topic:
Place your 8 trees next to each other. Use one finger to select the tree and another to select “Gather” at the bottom center. Tap your fingers quickly in an alternating pattern to quickly get 420. This also works with the mouse in Domiworld.
Dominations does not load completely in the browser when the window is in the background. For example, when I start the game, I see the loading screen (first black with the bhg logo, then the Dominations logo with two heads on the left and right). If I open the forum in full screen in a second window while this is happening, the game does not load 100%.
If there is nothing new in the forum and I return to the game “quickly,” the rest loads and I end up in the base or in the Marco Polo pop-up.
However, if it takes me longer to bring the game back to the foreground, the screen loads up to marco polo, but it is overlaid with a 420. Trying again, pressing F5, or even ctrl+f5 always brings up the 420 error again. Only 1-2 minutes later can I enter the game without any errors. This is certainly a false positive, but it is reproducible. Perhaps it has something to do with an expired session ID or something similar.
This can largely be avoided if the forum is not opened in full screen mode, but only in a large window.
- but at least they submitted a ticket! With that we know that one more person is affected, and we can grab their base ID and often times even that is enough to help us narrow down the issue.
Have you considered that we might share that info for a reason? I'm looking at the tickets on this end, and if you'd like to also I'd be happy to review your application! While it can be true that 100% of the network disconnect tickets you submit are not fixed by these steps, it can also be true (and it is) that 90% of folks who write in about it the same day are all fixed with one of those suggestions. Just because you hit a disconnect for one reason, even if you get the same exact error code, that doesn't mean every other person is hitting it for the same reason. Folks hit issues for a variety of reasons and just because they look the same to you does not mean they have the same exact root cause.
