they only get fixed depending on how loud the wheels squeak
@King Crimson That's not really true... but I do think there's logic to us fixing the loudest wheels first, as they bother the largest group of folks the most. Why would we not want this?
By the way, in none of the examples mentioned did the number of tickets lead to bugs being fixed, which makes me doubt that it could be any different this time.
@nobodyknowsthetrouble How do you know? It sounds like you're assuming we got a large number of detailed and high value tickets. Are you aware of how many tickets we got for each of those issues, or are you just speculating based on the number you think got submitted? Often we don't get nearly the volume one might assume, or the tickets we do get consist of "I'm angry that I got an error" and that's all we hear from that person.
- but at least they submitted a ticket! With that we know that one more person is affected, and we can grab their base ID and often times even that is enough to help us narrow down the issue.
It doesn't make sense for me to write anything. It's better to develop avoidance strategies, such as waiting two seconds before harvesting the third tree, just to be on the safe side; that's how long it would take to press reload after network error 420.
The same applies to:
- I avoid using generals in multiplayer, as network errors/retraining sometimes render them unusable for 24 hours.
- I avoid using aircraft on the left edge, as they fly in uncontrolled loops.
- I avoid looking at the defense log or inventory, because the automatic focus on the inbox is extremely annoying.
And much more.
I'm not saying that we're perfect or that we always fix everything. You are 100% welcome to avoid submitting tickets because you are fatigued, you think it's pointless, or any number of other reasons. I'm here to tell you that the more tickets we get, the more folks we assume are affected, and the higher priority that issue becomes. It's as simple as that. This feels logical to me - does anyone have a better suggestion for how we handle things? I'm genuinely all ears.
When I report errors like this, support suggests switching between Wi-Fi and mobile data, clearing the cache, or reinstalling the game. None of this is helpful, as the error is clearly on your end.
Maybe that's because 90% of the related tickets we get every single day for network disconnects are resolved with those fixes. 
Have you considered that we might share that info for a reason? I'm looking at the tickets on this end, and if you'd like to also I'd be happy to review your application! While it can be true that 100% of the network disconnect tickets you submit are not fixed by these steps, it can also be true (and it is) that 90% of folks who write in about it the same day are all fixed with one of those suggestions. Just because you hit a disconnect for one reason, even if you get the same exact error code, that doesn't mean every other person is hitting it for the same reason. Folks hit issues for a variety of reasons and just because they look the same to you does not mean they have the same exact root cause.
Listen guys, it's not like I'm sitting here begging you to submit tickets... I'm just letting you in on our process for assessing the priority of live issues like these. Provide as much info as you can and submit tickets when you are able - or don't and wait for us to figure it out on our own - or wait for enough of your peers to do the work for you. (because plenty of them are willing and submit very helpful tickets which aid us in fixing issues quicker.)
I'm not upset that you don't want to be a part of the solution, and I want to recognize the fact that your experiences are super valid. I imagine you're tired of submitting tickets and not feeling like it has had any positive impact over the years. This game has been out for almost 11 years, so I definitely can't speak for everything that has happened in the past. All I ask is this: please do not suggest to others that it is pointless to submit tickets - it is one of the most helpful things for us that regularly improves fix times by a significant margin~
