Game crashes from receiving new artifact from random 4-star world war artifact chest.

[LuSt]

As the title reads, I was opening chests for Random 4-star World War Artifact that I’ve saved up for god knows how long and the game crashed. Upon reopening the game I check my inventory and this shows up. If I click on it then instant crash. Can’t remove it from my inventory or view it. Continued opening chests and I received another one.

 

[Domi Joe]

Hello, I do have kind of the same problem. After the update I created new artifacts and deleted them to receive blueprints. Doing that my originally build artifacts were deleted. Those artifacts are gone now. It seems as if only the artifacts saved in one of the 5 slots are still there. Can you help me out? Maybe restore the status before the update? I am quite lost…more than 150 artifacts which have been created over years are gone

 

[BHGSarah]

Hello, I do have kind of the same problem. After the update I created new artifacts and deleted them to receive blueprints. Doing that my originally build artifacts were deleted. Those artifacts are gone now. It seems as if only the artifacts saved in one of the 5 slots are still there. Can you help me out? Maybe restore the status before the update? I am quite lost…more than 150 artifacts which have been created over years are gone

Don't worry! Just hang tight. I see your player ID on our "affected players" list that CS is working through. They'll either give you the artifacts back, or restore your account from a recent backup, depending on what makes more sense in your specific scenario.

 

[JuggernautJ]

More engineers!!! These are the folks we need here to help with technical questions since many of us like to deep dive into the inner workings of the game. Welcome

Yes... Thank you very much for the increased presence on the forum!
Harlems was good at customer service but it sometimes seemed he did not have the technical expertise to reply to many of the questions/comments here.
I hope that being part of a team lightens his load and makes for a better end result for we, the players (which is ultimately a better result for BHG).
Welcome to the new folks!
And I'm glad they finally got you some help, Harlems... there's nothing like being a part of an excellent team.

 

[Seek]

Bump folks are still missing artifacts not trying to be pain.

 

[Harlems369th]

Bump folks are still missing artifacts not trying to be pain.

Our CS Team is still working through a list to recover artifacts. This will take some time.

 

[Seek]

Our CS Team is still working through a list to recover artifacts. This will take some time.

Thank you for replying. Understandable

 

[Seek]

Update: On my missing Legendary.

The CS team returned my artifacts few hours ago. Thank you CS team and Engineers Austin and Sara I very much appreciate effort it took.


Yes Hell has frozen over Seek knows how to say Thank You

 

[JuggernautJ]

Yes Hell has frozen over Seek knows how to say Thank You

Well done!!
Next we'll be working on "please..."

 

[Seek]

Well done!!
Next we'll be working on "please..."

Nope not going happen that is too many manners expected for Seek.

 

[LuSt]

 

[Seek]

View attachment 13773

I love it lol now it will be forever stuck in everyone’s mind that the folks on the hat are engineers Sara and Austin lol

 

[Domi Joe]

Same here! Thanks for your quick support!