Game crashes from receiving new artifact from random 4-star world war artifact chest.

LuSt

Well-known member
Joined
Feb 29, 2020
Messages
314
As the title reads, I was opening chests for Random 4-star World War Artifact that I’ve saved up for god knows how long and the game crashed. Upon reopening the game I check my inventory and this shows up. If I click on it then instant crash. Can’t remove it from my inventory or view it. Continued opening chests and I received another one.

IMG_6231.jpeg
 

BHGAustin

Engineer
Staff member
Joined
Oct 18, 2022
Messages
35
👋 We know what caused this situation. The new Artifact storage capacity limits weren't supposed to be available for another day or so (once we enforce the latest update) due to some new settings to optimize Artifacts we added to the server. We've fixed that, so you shouldn't be able to craft these corrupted Artifacts anymore. That being said, these in your screenshot are already there - so I'm actively working on cleaning up your Museum storage to get rid of those. I'll ping this thread again once I have your account cleaned up, and CS can help you from there to restore the Artifacts you've lost
 

LuSt

Well-known member
Joined
Feb 29, 2020
Messages
314
👋 We know what caused this situation. The new Artifact storage capacity limits weren't supposed to be available for another day or so (once we enforce the latest update) due to some new settings to optimize Artifacts we added to the server. We've fixed that, so you shouldn't be able to craft these corrupted Artifacts anymore. That being said, these in your screenshot are already there - so I'm actively working on cleaning up your Museum storage to get rid of those. I'll ping this thread again once I have your account cleaned up, and CS can help you from there to restore the Artifacts you've lost
Thank you Austin, unfortunately I’ve also gained 40,000 fragments which indicates the glitch force sold at least 2 fully upgraded, fully unlocked regular artifacts as well as making the numerous legendaries disappear. This doesn’t include any others that weren’t upgraded and I have no way to determine which any of the non-legendary artifacts were…

Is it possible to just roll my account back a few hours or even a day to avoid all of these issues?

So far I’ve lost:

War artifacts:

Gemini Glove
Welrod
Davinci flying machine
Leonidas bust
Manpack

Main Hall artifacts:

Personal computer
Enigma machine

Regular fully upgraded artifacts:

At least 2 fully upgraded and unlocked artifacts and numerous others I can not identify.

After activating loadouts that had some of these in them previously (but empty now) I logged out and back in. Doing this returned Welrod, Manpack, and personal computer. Still missing the other legendaries as well as the sold regular artifacts.

Additionally, war loadout slot #1 and main hall loadout slot #4 instantly crashes the app when clicked (not even activated just tapped)
 
Last edited:

BHGAustin

Engineer
Staff member
Joined
Oct 18, 2022
Messages
35
I can roll you back to roughly 36 hours ago, but before we do that now that I'm investigating, I suspect your Artifacts might not be lost, just masked by these glitched ones. We can move to DMs to discuss?
 

LuSt

Well-known member
Joined
Feb 29, 2020
Messages
314
Seriously… I gotta take a moment to let you all know how impressed I am with how quickly and efficiently @BHGAustin helped me fix my account.

I had the chance to go back and forth with them on some various issues (even more than were listed on this thread) and this person really impressed me with how knowledgeable they were. Not only that but humble, honest, and polite.

You’ve really changed my perspective on how your department operates. I can’t speak for all the others, but BHG is lucky to have someone as skilled and pleasant as you are.

Thank you
 

must_love_ninjas

New member
Joined
Apr 27, 2024
Messages
10
I haven't seen this one, do you get disconnected when you try? Any chance you could DM me a screen capture?
No, I don't get disconnected and there's nothing I can screen capture because there's nothing I can show you because I can't add blueprints to my artifacts. I can upgrade my artifacts from one star to two stars for example. However, I can't add blueprints to anything. Not sure how I could show you that in the screenshot. I also tried to add blueprints to artifacts on my second account and I have the same issue.
 

TitanKnight

Well-known member
Joined
Apr 19, 2023
Messages
80
@BHGAustin important question, is it safe to buy more storage and craft artifacts over 255?

Would like to save the trouble asking CS to recover lost artifact and always need to use BP upgrade them.
 

BHGSarah

Engineer
Staff member
Joined
Jul 22, 2025
Messages
7
@BHGAustin important question, is it safe to buy more storage and craft artifacts over 255?

Would like to save the trouble asking CS to recover lost artifact and always need to use BP upgrade them.
Not Austin, but another one of the lead engineers here 👋 (decided to join the forums after Austin told me how nice folks were in this thread, actually!)

You're totally safe to purchase storage upgrades and craft artifacts beyond 255 at this point. Like Austin mentioned earlier in this thread, the 255 issue was caused by an oversight in our rollout of this feature, where the increased capacity changes went live prior to us flipping a switch that basically told our game to start using new code that allowed us to store artifacts > 255. That switch has since been flipped, so the artifacts beyond 255 can be stored/retrieved properly.
 

Seek

Well-known member
Joined
Aug 23, 2022
Messages
1,053
If possible I had fairly similar issue as Lust. I placed a ticket this morning. I also lost some war artifacts and main hall.

Couple other things I notice yesterday and this morning.
Had 3 armor display spots main hall
When I auto filled the main showcase it has shaded area where artifacts you don’t have are, it says don’t have Adrmral Yee but it’s in my storage and in shows case but shaded side say I don’t have it

Thanks
 

Pokusay

Well-known member
Joined
Feb 1, 2023
Messages
61
Not Austin, but another one of the lead engineers here 👋 (decided to join the forums after Austin told me how nice folks were in this thread, actually!)

You're totally safe to purchase storage upgrades and craft artifacts beyond 255 at this point. Like Austin mentioned earlier in this thread, the 255 issue was caused by an oversight in our rollout of this feature, where the increased capacity changes went live prior to us flipping a switch that basically told our game to start using new code that allowed us to store artifacts > 255. That switch has since been flipped, so the artifacts beyond 255 can be stored/retrieved properly.
Good day. Do you know that after the update there are two massive problems? First: when changing the name of the Alliance, the game does not allow punctuation marks (periods, commas, hyphens). Second: in the artifacts of the Hall of World War, you cannot change the lines for crowns, it constantly throws you out of the game.
 

BHGSarah

Engineer
Staff member
Joined
Jul 22, 2025
Messages
7
First: when changing the name of the Alliance, the game does not allow punctuation marks (periods, commas, hyphens)
This was an intentional change intended to prevent bugs (we've had issues in the past with special characters causing problems). I understand that this may be disappointing, but the alternative is broken World War functionality.

you cannot change the lines for crowns, it constantly throws you out of the game
Austin noticed this last night and it's on our radar. It appears that you can reroll a benefit on an artifact that's never had any rerolls done on it, but if you try to reroll a benefit on that artifact again it results in a disconnect. We have a fix in the works.
 

BHGSarah

Engineer
Staff member
Joined
Jul 22, 2025
Messages
7
If possible I had fairly similar issue as Lust. I placed a ticket this morning. I also lost some war artifacts and main hall.

Couple other things I notice yesterday and this morning.
Had 3 armor display spots main hall
When I auto filled the main showcase it has shaded area where artifacts you don’t have are, it says don’t have Adrmral Yee but it’s in my storage and in shows case but shaded side say I don’t have it

Thanks

@Seek Austin has already removed the corrupted artifacts from your account, but we're still in the process of providing compensation to players like yourself who were affected in a way that isn't completely solvable by what he did. I see your player ID on the list of people who still need to be taken care of by CS.

As for your other issues, let's move that into DMs so as not to clutter this thread.
 
Last edited:

LuSt

Well-known member
Joined
Feb 29, 2020
Messages
314
Not Austin, but another one of the lead engineers here 👋 (decided to join the forums after Austin told me how nice folks were in this thread, actually!)

You're totally safe to purchase storage upgrades and craft artifacts beyond 255 at this point. Like Austin mentioned earlier in this thread, the 255 issue was caused by an oversight in our rollout of this feature, where the increased capacity changes went live prior to us flipping a switch that basically told our game to start using new code that allowed us to store artifacts > 255. That switch has since been flipped, so the artifacts beyond 255 can be stored/retrieved properly.
❤️ More engineers!!! These are the folks we need here to help with technical questions since many of us like to deep dive into the inner workings of the game. Welcome 🙏
 

Seek

Well-known member
Joined
Aug 23, 2022
Messages
1,053
I 100% agree Sara and Austin are great, quickest and most throughly explained response I have ever gotten. Thanks
 
Top