Dowgraded from level 56 to level 34 and stole identity ... Hacker?

[CarlosFC]

I have spent quite some time and money playing this very nice game and I managed to develop my village up to level 56 in the Gunpowder age with most of the upgrades done.... this is from.... I was saving money to build my third wonder when suddenly I was downgraded to a level 34 player with close to no upgrades and a village layout that is totally different from the one a built.

It seems that somebody stole my village and gave me this very bad one.... Here are the picture that can prove. I did not have a picture of my village from before but i managed to take it from the last time somebody attacked me and from now after the event....

It seems there are more people with the same problem... I have request support using the Customer Support interface but I got a very standard copy paste answer.

I appreciate if somebody can share if they have been into the same problem and if some body managed to get a fix from Nexon and BigHuge Games?

Thanks!!!

 

[JustaDawg]

Based on comments I've seen, they seem to be around the 2 week mark for restoring lost villages. In other words they are working on villages lost 2+ weeks ago. But this is just a logical guess as they haven't posted anything recently on this particular fix. I lost my village about 12 days ago and have only received the auto response via in-game chat.

Good luck

 

[Maki Rad]

same here. from level 68 enlight down to level 54, and all i get is an auto reply from the customer service,

 

[Machi]

been 18 days since i lost my village and yet nothing happened. just an automatic customer service reply. already post a hot topic about lost villages with many of the first player that lost their village but the thread got closed.

they say it's been taken care off, they have found the root problem and already have a fix. yet my village still lost and many other player post a new thread about lost villages too.

lol problem solved my ass!

so good luck waiting mate

 

[Machi]

bet you wanna see this:
https://forum.nexonm.com/forum/nexo...st-gem-lost-everything-please-help-fellows-gm

they closed the thread and said that they already have a fix. now look at all the new thread about lost villages. rofl. the devs are a joke!