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As stated above, the only messages that were automated are the ones intended to collect information at the beginning of the conversation. Our support agents are very much human, I speak with them daily. This is a scripted response pasted by an agent intended to buy more time for our development...

@Dimaporo You can submit a ticket via web: https://bighugegames.helpshift.com/hc/en/3-dominations/?p=web Or you can send an email to: support@bighugegames.com Either will reach us and we'll be able to begin assisting you. ~Hope this helps

Hi all, really appreciate those who have reached out to CS. If we haven't been able to resolve your issue yet, please include your ticket number in your reply so that I can help facilitate. If you haven't submitted a ticket and are still experiencing issues, please do. You can submit a ticket...