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Hi folks. We're aware players are still hitting issues here. The network error 420 is a direct result of our security system that will need to be adjusted over time. We are continuously tweaking things on our end as a direct response to reports, and have resolved some causes already. If you...

@nobodyknowsthetrouble How important would you say each one of these is to you, on a scale from 1-10?

Hey folks. We sent out a one time compensation of 8 tokens to all players for this issue. If you experienced it for more than just one day, reach out to CS. My team has been instructed to check logs and reimburse for any days you were unable to claim up until the time the issue was resolved and...

@Pokusay Please do not tag Austin and Sarah on your posts. They are extremely busy right now, and it is the job of myself and @Harlems369th to go back and forth with these types of things. Have you submitted a ticket to my support team? Shouldn't have an issue with the video space issue there...

@Rollin We. are. not. done. releasing. new. artifacts. Have you read somewhere that we are not going to create any new defensive artifacts? I don't remember us stating that...

Next time just tag me in that thread please~

@Boldy I'm genuinely sorry to hear that, but if you would take the time to read my previous message you'd know that I'm not asking players like yourself to submit tickets. If you've been burned and don't want to, I would actually rather you not submit any, as it'll likely lead to a negative...

@King Crimson That's not really true... but I do think there's logic to us fixing the loudest wheels first, as they bother the largest group of folks the most. Why would we not want this? 🤔 @nobodyknowsthetrouble How do you know? It sounds like you're assuming we got a large number of detailed...

@Parmenion No one is forcing you to contact CS, but know that contacting CS isn't always for you. It allows us to see how many folks this is affecting. You deciding not to means that we get fewer reports, and then we assign a lower priority to the issue than we maybe should because ticket volume...

We absolutely play the game! Thanks for the question, and for not assuming that we don’t~ ;)

Hi folks, I’ve got a couple things I want to point out. The whole reason that @Harlems369th and I are here reading your messages is because we want and value your feedback. We bring your thoughts and opinions directly to the rest of our development team and it is beyond helpful - but please also...

@Kit Lee Just a heads up, that comment is from 2018 😉 @Kzo-theKZO So true. Glad you've stuck around long enough to know those days ❤️

@J6K Hey there, have you submitted a ticket for this to the CS team? Were we able to help you out?

Hi folks! Appreciate you bringing up the '420 Network Error' to us, especially those who submitted tickets as that helps us get a rough estimate of the number of players hitting this on a given day. Here's some context for that particular error code; We recently implemented some anti-cheat...

Hi folks! Appreciate you bringing up the '420 Network Error' to us, especially those who submitted tickets as that helps us get a rough estimate of the number of players hitting this on a given day. Here's some context for that particular error code; We recently implemented some anti-cheat...

Hey folks, really appreciate all who chimed in with additional context - this has been SUPER helpful. The UI artist I spoke with put a relatively small fix into our next release, though this is still tentative and it could get moved. We're optimistic this will solve the issue for many devices...

Hi folks. Account ownership is something we take very seriously, so I want to address this to the group while doing my best to remain sensitive to the situation. I've checked things out on the CS side and I've got some additional context to explain things. We currently have multiple players...

Fully agree, I'll do what I can to get this idea in front of the team.

Hi all, just a quick message here as I don't want you to think I've forgotten about you. 😁 I had lots going on this week, but I'll do my best to be more active here next week. Really appreciate the efforts from those choosing to discuss in a civil manner. Gentle reminder; feel free to quote any...

Let me make a few things clear, and please take some time to read my thoughts and process what I've said. @Nikolay @Seek @Rollin @King Crimson and anyone else who feels similarly to them - please read. First, I want to address releases and the resulting bugs. I've said this earlier but I don't...