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Video and video retrain issues on iOS since update

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  • Video and video retrain issues on iOS since update

    Myself and a lot of alliance members are having issues not being able to play videos and get the video retrain on iOS post-update.
    Typically videos show black screen but with sounds playing in the background requiring force closing game to reset. I have the game loaded on an old android phone and have no issues on there. Please look into this as losing the video retrain ability is a real killer.


  • #2
    This problem occurred with the installation of update 8.2. CS get off with common phrases.

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    • #3
      Agreed. Retrain is not possible due to black screen videos. Also daily videos are also glitchy. I can watch ONE, if lucky, then the rest are black screen.

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      • #4
        Agreed. Having same issue with retrain and daily videos. All happened after last update.

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        • #5
          I have the same very annoying issue. Screen is black but sound continues on a loop. Sick of having to restart the game. CS no help. Is this even being looked at. Ruining the game for me (IPad pro)

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          • #6
            What is going on with this? Having to relaunch the game several times a day.CS not interested

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            • #7
              Yes ! having the same problem with retrain and daily videos on my iPad. (Industrial Age account) CS not helpful at all. But my Space account on Android is working fine

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              • #8
                Let's get the hell out of here!

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                • #9
                  Having same issue on newest iOS and iPhone.

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                  • #10
                    Same here on an iPhone XS Max.

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                    • #11
                      Now videos are played normally.

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                      • Dragonfire
                        Dragonfire commented
                        Editing a comment
                        Happening with Marco now

                      • Uhuru
                        Uhuru commented
                        Editing a comment
                        Don't celebrate too soon )) It's not working again!

                    • #12
                      Wounded if they know about video problems yet.

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                      • #13
                        Wounded if they know about video problems yet.

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                        • #14
                          It not just IOS

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